Question about Nortel Meridian 9417CW 2 Line phone

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Can't dial out

My phone won't dial out anymore. The only thing that is appearing is the indicator arrow next to the "intercom" button. It will not select a line or dial out. But there is a dial tone, and it will accept incoming calls. There were some guys in the office doing some work earlier today. Could they have hit a combination of numbers that would do this? Or are there buttons that are jammed? The phone is a Nortel Norstar Modular DR5 with three lines. Thanks for your help.

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On my 9417cw this happened from time to time and I found a very simple solution. Disconnect the power supply for a few seconds and plug it back in....voila!

Posted on Nov 14, 2008

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What are you getting when you try to dial out? Sounds or display wise? How are you dialing out? Do you access a line, dial 9 from intercom? The dial tone is probaly the phone system generated dial tone. With more information, I can help..

Posted on May 23, 2007

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1 Answer

My phone will not ring anymore - neither the handset or the base unit. There is no menu button to push. HELP!


You can select the ringer volume to HIGH, MEDIUM, LOW or OFF on the handset and the base unit separately. The factory preset is HIGH. If set to OFF, the unit will not ring for external calls and will ring at the LOW level for intercom calls.

1. Does the phone dial out ?
If yes go to next question. If No check line.
2. Do the displays flash when the call comes in ?
If yes go to next question. If No check line.
3. Is the volume setting too low.
either way refer to manual attached here Panasonic KX TG5100M Operating Instructions Manual

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When i pickup the phone i want the intercom to be my first option not a line out?


One of the following two methods of programming "Preferred Line Assignment-Outgoing" should work depending on which Panasonic phone system your KX-T7433B phone is connected to. Try number one first, if PROGRAM 99 does not get you into station programming, try number 2.

1) Press PROGRAM button then dial 99 to enter station programming. Dial 1, then press INTERCOM button to select Intercom as your Preferred Line Assignment-Outgoing choice. Press AUTODIAL/STORE button to save programming. Press PROGRAM button to end station programming or lifthandset then replace in cradle to end station programming.

2) Press PROGRAM button then dial 19, press AUTODIAL/STORE button. Press INTERCOM button then AUTODIAL/STORE button. Press PROGRAM button to end station programming or lift handset and replace in cradle to end station programming.

Feb 11, 2011 | Panasonic KX-T7433B Corded Phone

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How do I reprogram the phone to ring when a new call comes in, default to a certain line, and show caller id when a call comes in.


The answer to the Caller ID question:
Depend on the type of system that the phone is connected to. Late model Partner ACS equipment will display Caller ID info between the first and second rings, provided that the telephone line is plugged into a module that supports Caller ID.

The answers for the other 2 questions are taken directly out of the Partner ACS Programming Guide which is available for free download at Avaya's website.

Ther answer to the incoming call line ringing question:
Again, depends on the system. For the Partner ACS:

1) Press FEATURE 00 at extension 10 or 11.
2) Enter the number of the extension to be programmed for Line Ringing.

The green lights next to the line or pool buttons show the current Line Ringing settings for all

lines or pools assigned to the extension. (If a line or pool is not assigned to a button, the green

light next to that button is off.) The following ringing options can be shown by the green light

next to the line or pool button:

? Immediate Ring - on steady

? Delayed Ring - flashes slowly
? No Ring - flutters quickly

3) Press the line or pool button until the button light shows the correct setting (the setting for the
currently selected line or pool also appears on the display).
4) Continue programming, or exit programming mode.

Line selection:

For incoming calls, the line selection (hunt sequence) is set by the local service provider). For outgoing calls....again....it depends on the system. For the Partner ACS:

1) Press FEAURE 00, SYSTEM PROG, SYSTEM PROG, CENTRAL PROG at extension 10 or 11.
2) Enter the number of the extension to be programmed for Automatic Line Selection.
3) Press **.
4) Press the line, pool, or INTERCOM buttons in the desired order. The valid entries for Automatic
Line Selection
depend upon the type of extension:

? Key Extension: Outside system lines, Left Intercom (the factory setting)

? Pooled Extension: Pool 880 button 1, button 2, Left Intercom, Right Intercom (the factory

setting), Pools 881-883, individual lines


For each button pressed, a display similar to the following appears:

Automatic Line Selection


5) To exit Automatic Line Selection, press **.
6) Press CENTRAL PROG and enter a new extension number, or exit programming mode.

Changing line ringing and line selection are tasks that are normally reserved for the Administrator of the telephone system.

Jan 06, 2011 | Lucent 18D Corded Phone

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Hi there ... We have 4 lines in the office but on one of our M2000 series Meridian phones only the first 2 line buttons receive a dial tone ... How do add lines 3 and 4 to the next 2 buttons?


Programming is done on M7310, M7324 and T7316 sets.
To set up line appearence you need to enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming.
At the terminals&sets prompt,
press the show key (top right arrow).
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Press the show key (top right arrow)
The display should sat LINE ACCESS
Press the show key (top right arrow) .
The display should say LINE ASSIGNMENT.
Press the show key (top right arrow) .
The display ask for a line number. press list
The display should say line 001: appear & ring
press the next key (bottom right arrow) till it says 003:unaaign.
press the chng key till the screen says appear&ring
Press the next key(bottom right arrow)
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press the chng key til the screen says appear&ring
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Jul 03, 2010 | NorStar Meridian M7310 Phone

1 Answer

Panasonic Kxt 7731


What happens when you dial "9" into the intercom dial tone? Is that the line you wnat to auto select?

A lot depends on the system your phone is connected with. In a TA series on an idle phone, press PROGRAM 11 for no preference (what you have) 12 for Idle line (what you get when you dial 9) or 13 and a number from 1 to however many lines you have to select a specific line.
Those commands are followed by the STORE button and PROGRAM to end the programming.

Carl

May 28, 2010 | Panasonic KX-T7731 Corded Phone

1 Answer

I can't make a call or receive calls, I tried unplugging it several times and all the lights starts blinking!! When I try to dial a button, it gives me a busy signal.


You are probably trying to dial out on an intercom button. This will give you a busy every time. You may have to dial 9 to get out.

To test your phone, 1st find out what your intercom number is (press feature*0 and then press the intercom button) Your display will show you the intercom number of your telephone. Then try to make an in house intercom call to another working telephone. If that works have them call you back.

The next step is to find out if you have any lines programmed to your phone. (press "feature*0) and then each button on your phone. The display will show you what is programmed on that button. If you have any that say "001 Line001" or such those are the outside lines to dial out on. Hope this helps.

Bill C. www.dyna-tech.us We provide remote programming and tech support for Norstar CICS MICS and Call pilot 100/150.

Mar 11, 2010 | NorStar M7310 Corded Phone

1 Answer

Panasonic KK-T7633 When I pick up the phone to dial out I have to manually select a line to dial out on because the phone automatically selects the intercom button on the front of the phone. How do I fix...


I have the same problem. It happened because I put a speed dial number on the first line. Even after deleting it, it still goes to the intercom and the first line is never the same since.

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2 Answers

Trying to change the intercom caller ID onthe M7324


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Enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming.
At the terminals&sets prompt, press the show key (top right arrow).
The display should now ask for an extension number. Enter extension number you want to change the name on.
Press the show key (top right arrow)
The display should say LINE ACCESS
Press the next key (bottom right arrow) .
The display should say CAPABILITIES.
Press the next key (bottom right arrow) .
The display say Name.
press the Chng soft key.
use the dial pad to enter the name. advance using the arrow soft key to go to the next letter
ex. Bill = 2,2 -> 4,4,4 -> 5,5,5 -> 5,5,5
Press the next key (bottom right arrow) to enter the name.
Press the release key when finished

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1 Answer

We can't figure out how to turn off the intercom paging


Firstly, on your set that you want the paging to be taken off, dial FEATURE 0 and the intercom button to get the extension of your phone. Now hit the RLS button.

FEATURE * * 2 6 6 3 4 4
Password: 2 6 6 3 4 4

now you need to know the template (you will see 3 arrows on the screen of the phone):
<- Heading Enter->
<- Back Next->

Now you you will see:
-> TERMINALS&SETS and press Enter
-> type in the extension of your set and Enter
-> hit Next and enter at CAPABILITIES
-> keep hitting next till you see PAGE ZONE:1 and then press CHANGE till it says NONE
-> hit next once and then the RLS button...

Voila, your set will now not page anymore.

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I need to silence an extension on the lucent 18d telephone


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Green light - Immediate ring
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Slow Flashing Green light - Delayed ring
Press each line key until Fast Flutter Green light appears.
Press Feature 00 to exit programming.

Jan 05, 2009 | Lucent PARTNER18 Corded Phone

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