Canon HS10 camcorder and Imagemixer 3

lets see if it's a software issue or not.try to use windows moviemaker as your video capturing software instead of imagemixer. if issue is with imagemixer alone, you may want to uninstall and reinstall and update the software.check website for update: http://support.d-imaging.sony.co.jp/www/disoft/int/pixela/imx/dl/index.html and download the free update for imagemixer ver.1.5 for sony.
if still it's not recognize we can isolate the issue with the camera or connection. if your using usb,make sure you have the usb driver installed properly.you can download the device driver at this website: http://esupport.sony.com/US/perl/swu-list.pl?mdl=DCRTRV350 and make sure you don't have the camcorder connected during the installation.also have the usb stream setting (under setup menu) set to on (see:p.221 of your manual). after that the camcorder should be recognized. if your link connection (ieee1394 or dv) it should be a plug-and-play connection. better check computer connections and connected device in device manager screen to see if the cam is listed as an unknown device.if it does, you can be sure nothing is wrong with the usb cable. it can be a connection.issue.try diff ports if available (usb back port at the back is recommended for use, that is directly connected to the motherboard) and check. if the cam doesn't show or you don't have any indication that it's connected.try using a diff usb cable.if still doesn't try using a diff compatible PC.use same procedure.if' it's still the same, unit may require service.hope this helps.thanks:)

I also am facing the same problem. Even the videos can be played in PC, then don't give any sound at all. And I have no idea about it too. Really stuck at that point. Another thing is; how to disconnect the camcorder from PC although I remove the hard disk of it via safely remove, as it always warn "PC connected, WHILE THE CAMCORDER IS CONNECTED TO A PC DO NOT DISCONNECT THE USB CABLE OR POWER SOURCE, CANNOT TURN OFF POWER OR CHANGE MODES" in its display LCD. So, What I am gonna do???? Actually for transfering the images and videos from your camcorder to PC is; you need to install PIXELA ImageMixer 3 SE first, which is aldy in your kit. Then, you can edit and browse the videos and images from your camcorder.
P.S: If somebody knows how to solve these, please share the solutions. Thanks! Am I wrong to purchase that Canon FS200 because of its external audio jack(whereas others don't have that access), compact design and reasonable pricing ?

This is only a suggestion: If you want to use the software that comes with the camera, PIXELA ImageMixer 3 SE, this needs to be installed first. Also make sure the camcorder is set on Play mode and that you have chosen which memory you want to transfer data from.
Alternatively, you can transfer the movies through iMovie, which is usually the easiest way. If you are not familiar with transfering and editing movie clips, I would recommend this.
Apart from this, as always, I referr to the user manual. Good luck!

This has to be the shittest software ever! I've edited my clips in the editing mode but can't do anything but save it as a working edit. The file format is useless for anything but this program so all you can do is edit to your hearts content and then edit some more. Complete waste of time. I tried connecting the camera (Canon HF10) and that took away all editing options. Could only burn straight to DVD or upload to computer. For such an expensive camera this is very disappointing.

Have you plugged the right cables into the correct sockets ?

Can you tell my from the menu on the camera how you connected it to your computer?

There is no sound carrier on an S video connection. It's Video only. use the AV left and right cables for the sound. It is normal not to monitor audio when capturing.

Sony got back to me with the answer, so I will post it here for future reference.
If there is no audio when USB streaming with PIXELA ImageMixer version 1.5 software on the Microsoft Windows XP operating system, change the USB capture device setting for sound to USB Audio Device. In the Image Mixer Tool settings, confirm the USB Capture Device settings are set for an available USB Audio Device. This setting is not defaulted to the USB streaming mode.

This would be the icon of an open end wrench in the top right hand corner of the capture environment screen.

Follow this procedure to change the USB capture device setting for sound in the Pixela ImageMixer 1.5 software.

1. In the ImageMixer window, click the USB Device Capture icon.

2. Click the Preferences icon.

3. In the Capturing/Recording Preferences window, in the USB Capture Device Setting section, click the down arrow to select the desired sound device.

4. Click the OK button.

For any request for processing or editing assistance you may visit the PIXELA help file. You may also contact them at the following website:

www.imagemixer.com

Hi, You can only transfer still images (photos) with a USB cable. For video, you need a firewire card and cable. That's the way it works.

The only Analog camcorder that has a USB Connection for transferring pictures or video is the SC-L770. The SC-L770 can transfer video (live or recorded) and still photos through the USB connection. You can also transfer audio using the audio cable provided. After installing the driver and software, you can begin transferring data using the software provided. Connecting to a PC 1. Connect a USB cable to the USB port on the PC. 2. Connect the other end of the USB cable into the proper terminal on the camcorder. (USB jack) 3. Connect the audio cable to the Line input jack of the PC. If the PC has no Line input jack, connect the audio cable to the MIC input jack. In this case, however, a noise may be produced depending on the PC. Notes: * If you disconnect the USB cable from the PC or the camcorder while transferring, the data transmission will stop and the data may be damaged. * If you connect the USB cable to a PC via a USB HUB or simultaneously connect the USB cable along with other USB devices, the camcorder may not work properly. * In this case, remove the other USB devices from the PC and reconnect the camcorder. Some other Analog Camcorders have a snapshot mode which allows you to take a still photo with your camcorder. However, you cannot transfer these to a computer unless you purchase additional hardware such as a capture card. Some capture cards have analog a/v inputs which will allow you to use the a/v outputs on the camcorder to connect to your pc and transfer images and video. You can purchase a capture card at most computer and electronics stores. Samsung does not support capture cards.