Question about Plumax PM-350U2-PCS V4 Silver Slim USB 2.0 External Enclosure for 3.5 Inch HDD, w/ Ball Bearing Fan... (DSPMX350U2PCS) Drive Case

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Won't function Hello, my external hard drive isn't recognized by my computer, when I try to install the driver a list of files on the CD show up after a few seconds. The control panel says it is working properly, any ideas?

Posted by Karl Herman on

  • TANSTAF1 Dec 01, 2007

    I just got two of the Plumax 3.5" PM-350U2-PCS(B) external enclosures. Neither work with two different EIDE hard drives plugged into two different computers (both equipped with with USB 2 ports). I tried using two different USB cables. Both computer are running Windows XP Pro SP2. The light comes on, the fan comes on, the drive spins up but the drive is not recognized in Windows XP PRO SP2. I did not load any drivers. The manual was silent as to jumpers so I tried master, slave and cable select without joy. I see on this websitehttp://www.chipcatalog.com/Cypress/CY7C6...
    that the chipset is supposed to work with the drive set to either master or slave.

    I have 5 other external enclosures - they all work.

    Any ideas why these don't? Could I have received two defective ones, or am I doing something wrong?

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andrew pester

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Firstly it sounds as if the drivers aren't loading properly, right click on your drive (right click my computer> properties> hardware> device manager). Look for your external drive, rightclick and click update driver and force it to look in your cd for driver files. Secondly make sure you are connecting to a USB2 port, as it may not recognise the hardrive.

Posted on Oct 25, 2006

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