That message indicates the printer logic-board cannot either cannot sense or can't get a confirmation that head in the lamination unit (#1) is raised. Things you can check:
1. Make sure you have the right power-supplies for both the printer & lam. unit. They should match, so fairly easy to check. Of course, make sure both are firmly plugged in.
2. Sometimes when powering on the printer/laminator, there's a timing issue where the laminator isn't ready to respond when the printer looks for it to be there. To check this, power on the laminator first, wait 5 seconds, then power on the printer.
3. Make sure that the printer and laminator aren't separating and are perfectly aligned. The connection between the 2 is a "finger board" that protrudes from one and interfaces with the other. If the printer and laminator aren't in proper alignment, it may interrupt communications between the 2.
Other than that, it may require service for a bad head-lift motor. If you're located in the USA, we are a servicing dealer for Fargo, and can help with out-of-warranty service. If outside the USA, or if the unit is still in warranty, consult your local dealer.
Safe-Card ID Services
Charlotte, NC USA