We have completed a wash, the drum is empty, but there is a small pool of water on the floor, in front of the machine.
We have checked the connections and drains etc, but everything is dry - even the door seal.
Hotpoint will not offer any telephone advice and we cannot workout what the problem is.
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the water valves are clogged with grit empty machine turn off the cold water tap leave it for 3 hours check drum for water if no water in your drum do the same to your hot water the 1 that leeks water into your drum is faulty replace the faulty valve
yes its a leaky solenoid water inlet valve,shut off each water fill valve after using the machine and check the drum later to see if its still empty,then do the other4 valve and when you find water then thats the leaky valve,don't try to clean it,just replace the entire valve
When the machine is off, there are only two ways water could possibly enter. 1 Check the drain hose install, that it is not installed deep in the standpipe, if the hose is shoved too deep, it can sometimes siphon (rare with front loaders) water back into the machine. 2. Most likely cause, a slow leak from the water valve. Sometimes the water solenoid will not close completely, and you will get a very, very slow leak into the machine. If not the drain hose, try shutting off the water supply valves when done using the machine, if that takes care of it, you may want to replace the machine's inlet valve.
can be either hot or cold valve - only way to tell is to turn off hot and cold water in turn. however, a common cause of water accumulating in drum is if drain is connected to sink spigot, then when you empty sink, some of the water goes into the machine. cure is to take drain hose up as far as possible in a swan neck
chances are if you have eliminated anything thats got in by accident that the drum bearings are about to go, the drum bearings are protected by a water seal, this has started to leak and is now washing the grease out of the bearings back into the wash, you may also find a small amount of water on the floor, if you also remove the back and look behind the large pulley you may also see brown water marks running from the center of the outer drum
the next step will be a very noisy spin, like a rumbling noise