Question about Soleus 10,000-BTU Portable Air Conditioner with Dehumidifier/Heater - MAC10

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Heater will not work, trips the reset button constantly. No help from manufacturer.

This a new unit, 7/06.Air was a problem when it was to hot, manufacturer claims to much humidity, sold be a pump for next summer. Now the heat unit is constantly cutting off after fifteen minutes if I am lucky. Is there a chance these units are in need of recall. The one day the units heat system worked it was wonderful. The next day it started the constant shut offs, I push the reset, runs about 15 minutes or less, will not turn on without the reset. I am fearful this will cause a fire.

Posted by Brenda Wilkins on

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  • 75 Answers

First of all I would make sure that you have it set up as instructed by the manufacturer guide or owners manual. If the plug is getting warm, replace the receptacle or try it in another outlet. Do not use an extension cord unless it is rated at the current that the unit is suppose to draw. If problem persist,contact Soleus International at [email protected] (888) 876-5387. They promise a 1 year warranty. http://www.soleusair.com/Consumer/index.htm If you are not satisfied with the unit and their warranty, contact the place you bought it from and try them. Report them to the BBB if still unsatisfied. Good luck. kstfas

Posted on Oct 23, 2006

  • Anonymous Oct 01, 2007

    Hi,
    Did you get your AC problem taken care of? Please let me know.
    Thanks,
    kstfas

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