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Firstly, try "re-setting" the Z5 (ie micro switch) first. If this doesn't resolve, then firstly save a backup of all your files...then use the 'format' function (ie open My Computer, then open the YP-Z5 folder, then look for the Format function), which will clean out your entire memory, including hidden files. Then download the latest firmware update from Samsung website (download centre/mp3) and save newest firmware onto your Z5. Always update your Z5 with latest firmware (appropriate with your Windows OS). Good luck.