Our Intellifax 2800 has started producing very poor quality faxes. Pages are greyed and streaky, and print is blurry. Machine has been cleaned in accordance with instruction book, but helped for short time only.
even after cleaning more than 5 times with different cartridges we still have very poor black quality, even though the colour is fineeven after cleaning more than 5 times with different cartridges we still have very poor black quality, even though the colour is fine
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328 Answers
Re: incoming fax quality
Are you using genuine Brother supplies? Generic supplies are the main reason for print quality issues. Have you ever changed thr drum unit ? Expensive! You can buy a new machine and get a new drum and toner for a little bit more.
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You need to open the front cover of the machine and remove the
cartridge( drum and toner) On the tope right there is a tab that you
need to slide from left to right about 20 times, then bring back to
home position
The fusing unit heat roller is damaged or worn out and it needs to be replaced.The roller has non-sticking teflon coating.When this coating is bad,toner start sticking to it and causing jams and bad copy quality.
The Brother 2800 is pretty good machine within its limitations.I would suggest if possible to copy the drivers license on a regular copier and both lighten it up and enlarge it.I had good results using this procedure when I had to fax Licenses.Good Luck
Yes, just set the receive mode to "manual" the machine will then just ring when a fax is incoming and not print. It may become annoying after a while because the sending machine will try to send numerous times. You can get around this by setting the ring volume to mute.
beware of generic toner! you may need to change out your drum unit the drum unit may have been contaminated by the staples toner. also clean laser window under drum cartridge.
If you can copy ok you have effectively ruled out your machine as you have used both the scanning and printing mechanism of the machine.
It will probably be the fax on the other end as if it sends a poor quality page that's all your machine can receive, a poor line can also cause problems if it is from multiple faxes. If so have your provider check the line (you probably hear static on the line).
First and most important with Brother machines is , you need to use genuine brother supplies. Almost every time I service a brother and I find generic toner and drums cause the print quality issues. New supplies cost as much as a new machine. If not the supplies then it is laser or power supply.
even after cleaning more than 5 times with different cartridges we still have very poor black quality, even though the colour is fine
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