I have windows Media center, I cant get my zen m30gig to import,

No matter what i do, it allways has an error msg, one of then unknown error, when drag and drop it shows invalid file.

steve_lyon Jan 15, 2008

I drag and drop a video into my Zen and it says "cannot copy... the video is unrecognized." The video is supported because it's been on my player before. I'm running XP and they're all avi files.
Jmichaud Jan 27, 2008

I have the same issue. Once upon a time my Zen could play my avi files... but then I had to reformat due to some issues. I've come to find out that apparently, only these video files are supposedly supported: WMV9, MPEG1/2/4-SP, Motion-JPEG, compatible DivX® 4, 5 and XviD . AVI is not supported and needs to be converted.
http://www.radioandtelly.co.uk/zenvision...
I could swear it was supported once though.

1 Answer

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4,402 Answers

Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them
Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Posted on Feb 04, 2008

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