Hello,
When the H10 comes up with the information "files missing", system files are missing on the player for proper functionality.
The recovery tool must be run to restore the player's functions.
When not having the tool available on disk it can be downloaded from
the iRiver site, starting here:
http://www.iriver.com/flash/index.asp?code=0302
In the second column next to GO, enter the word recovery in the bar.
Click on the upgrader, to see how to perform the recovery for the MTP version of this type of player.
MTP version indicates that the firmware on the player is suited for transferring media using Windows Media Player 10 or 11.
The version depends also on the region, the player has been sold. More info for checking the MTP or MSC version, see:
http://www.iriver.com/flash/popup/flash_pop.asp?board=faq&code=365
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