Kodak C315 not printing black ink - EasyShare Kodak Office Equipment & Supplies

SOURCE: Printer not printing black ink.. beware the clowns below with spam phone numbers

The problem you are all having is with the print head (The black tray that your ink cartridges sit in).

Most of the time a simple cleaning of this will correct the problem, if it does not then you will have to call Kodak support and they will send you out another print head.

But lets try and see if we can get your troubled one to work again by following these steps...

1 - turn printer on and open the lid as if you were going to change the printer ink cartridges.

2- when the ink tray moves into the center and stops, remove both the black and color cartrdiges from the print head.

3- To remove the print head simply place your left thumb inside the head all the way to the left facing up and pinch the upper left lip of the print head to release it, then pull the entire tray out with your other hand ( there is a release inside the tray above the sticker of a finger and bullseye to the far left in the upper left corner inside the tray)

4- With the tray now removed be sure to look at the bottom and you most likely will find a build-up of black ink... clean this off using DRY paper towel as much as you can.
I used rubbing alcohol but if you do this make SURE it is completely dry before reinstalling.

5- Once you have cleaned the print head reinstall it in reverse fashion than you removed it, if you installed it right you will hear a solid CLICK noise.

6- replace the ink cartridges you removed if they still have ink in them and then close the printer lid.

7- You may get a notice that there is a new printer head and or cartridges and it will want to align and or calibrate the printer...be sure to do this!

8- Once the printer is recalibrated hit the menu tab on the printer and choose " clean ink head"... Do a deep cleaning 2 times!

9- Now try to print something that contains something black like a text document. If it works you are all set, if it did not then you will need a new print head from kodak. simply explain that you did the above steps and it did not work so that you can avoid support trying to run you through all this. They will send you a new one in 2 days.

Hope this helps and good luck!

SOURCE: printer does not make black

Remove the black and color ink cartridges.
Right above where the black ink cartridge was, in the top left hand corner of the printhead, push up towards the ceiling and you should be able to push a button that releases the printhead.
Place the printhead right back into the printer and push straight back on the back wall.
You should hear a loud snap.
Replace the ink cartridges which should snap as well.
Close the printer.
After about a minute or so the printer will ask you to do a calibration.
Insert a paper and press start.
Scan the calibration sheet.
After that, in the menu, do a printhead clean.
Do one basic and one deep.
Print a demo sheet to see if anything has changed.
If the picture looks better, continue to do cleans.
In the event that it does not, the printhead will need to be replaced and since the printer is still under warranty, Kodak specialists will try to overnight you a printhead.
The whole process is short and free.
The number for Kodak AiO Support is 1 800 421 6699.

SOURCE: changed ink cartridges Kodak 5300 print blurry/missing letters

I called Kodak and they are sending me a new printer head at no charge! Can't get any better then that. Man I talked to was very nice, knowledgeable and polite.

SOURCE: kodak 5100 black will not print

In the UK call 0870 2430270

Tell them, because they will ask you to:

You have removed and reseated Black Cartridge

Carried Out Printhead Cleaning

Carried Out Calibration Test, and Black is missing

Did a Test Print (Press Photo & Copy together) and NO BLACK

and they will send a New Print Cradle overnight.

I also complained about wasting ink on multiple tests and got a new pack of ink as well.