I was listing to my mp3 player and all of a sudden it froze! i turn it on and it goes right back to the screen where it says it's playingbut it's frozen in the same spot! i even put a new battery in it and it still says low battery and it's still frozen. for the love of god someone help me. my computer wont even recodnize it anymore, it won't display on the computer and it won't load.
Try getting a refund if it doesn't work or just hold the menu butten for 15 secounds and it might just hopefully star working and get out of frozen mode. and if that doesn't work well try getting a refund. PS.i don't know why it freezes.from helpfull girl
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Maybe try taking the battery out and putting it back in, because once my mp3 player froze and that worked. It froze when I was going through menus when the song was playing still and it was probably too much...
Try a "hard reset".
Press and hold the power button for 15 seconds to shut off.
With the device off, press and hold the vol + and the center select button.
Power it back on, see if that works.
You can add to the question if you have more questions.
Best of Luck.
Go to Settings on your device -> USB -> Change it to MSC.
When you connect it to your computer on Win2000 it will show as a
drive. Open the drive you should see the folders. Drag and drop your
mp3's into Music* folder. Or your videos into Video folder and your
Photos to Photos folder.