Re: Motor runs both forward and reverse, but cutters...
How about a hidden 7th screw? If you look at the sticker on the underside where the bar code is you may see a dimple like there is a hollow space under it. If you can't see it, rub your finger over it to find the hole. Just stick your phillips screw driver through the sticker to get access to this last screw.
As for the motor working both directions but the cutter doesn't turn it is most likely a broken nylon cog on the drive gears within the white plastic housing at the end of the shredder. There are 3 or 4 gears - all nylon (plastic), my unit had one tooth completely broken off and the one next to it was worn. I am looking into finding parts but I'm not having any luck so far with local service centres. I have a call into the fellowes main 1-800 number to see if they can help.
On reviews I have seen this is a common problem. One reviewer was told they use nylon to reduce noise, but of course it isn't going to last long, especially if you ever jam. Nice metal cutters but the weak link is the drive gears that you can't see.
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Need the model #. During the mean time(back in the buggy farm) trace the wiring & check the control switch operation including the connections. Trial & error-swap the polarity on the main power feed to motor control & check ops. Motor runs forward, motor OK.
If the motor will only run in reverse and, you are stating that all the buttons are working. then most likely, internally the motor has burned out try tapping the motor lightly with a small hammer while the shredder is plugged in and on in the forward position. if the motor begins to move it will lead you to the answer of a shorted out internally motor.
When motor is running, look to see if the cutters are turning. The cutters can be seen by looking into the throat of the shredder. If the cutters aren't moving, the gears may have been stripped and shredder needs to be repaired or replaced.
Some shredders aren't designed to shred anything more than paper. Credit cards, staples, paper clips and the like could have jammed it up. Try running the shredder in reverse and oiling the blades. More help with paper shredder oil here: http://hubpages.com/hub/Paper-Shredder-Oil
If you can't get the paper shredder up and running, it looks like you might have to pick up a new paper shredder. Paper shredders can be pretty cheap though, great guide to cheap paper shredders here: http://hubpages.com/hub/Best-Paper-Shredders
If you can hear the motor run that is a good thing....however there is only 1 motor...it does both jobs running backwards and forwards....if it runs backwards the motor is "probably" ok and the problem is with the pcb inside...call Royal at 1-800-524-0799 for parts assistance.
Is the motor just humming after the 2 rotations? If you are over oiling the unit, tha shreds will soak up the oil and start sticking to the blades and begin growing a paper tumot in side the cutter shroud, whish in turn will start to slow down and jam the cutter asm and motor. Best to take apart and thoroughly clean.
The motor would always turn the cutters.
You likely have a broken chain or a loose gear on a shaft. If you hear the motor running and the cutters are not spinning something in the drive is broken. Likely the chain.
hope this helps.