Answering machine hangs up during greeting

1. Raise the handset on any telephone in the Panasonic Telephone system.
2. Press the "INTERCOM" button and dial 165.
3. When answered by the Auto Attendant, dial # XXXXX * 9 9 8.
(Pound Six Star Nine Nine Eight)
4. Enter the Administrator Password. Followed by a #. (Pound) If required.
5. Dial 5 to "Modify Message"
6. Dial 1 to "To Change The Company Greeting"
7. Enter the Company Greeting Number from 1 to 32.

If you are not sure of which Company Greeting Number to change, then start with 1.
The Panasonic Voice Mail system will actually play the greeting to you.
Then you can determine if it is the correct one you want to change.
If it isn't, you can dial 2 and move on to next greeting and so on.

If you select a greeting number where there is no greeting recorded,
the Panasonic Voice Mail system will prompt you to record one at that time.
You may dial *1 (STAR ONE) to skip recording and return to Step 7.

8. When you have found the Company Greeting you want to re-record
follow the system prompts to record and save your new greeting.

Note:
You can change the Company Greetings remotely from anywhere.
1. Call the main number of your business.
2. When answered go to Step 3 and follow the same procedures.
3. When completed....Hang up....

To play back messages remotely, first you'll need to have set up your two-digit security code (PIN). You can download a copy of the manual here which gives all the details. Once you've done that, here's how to use the system:

1) Call your telephone number and wait for the system to answer. If the answering system is off, it will answer after about 10 rings and sounds a series of beeps.
2) During the greeting message (or a series of beeps when the answering system is off), press 0 and enter your PIN code within 2 seconds. The answering system announces the current time and the number of messages stored in memory. You hear "To play incoming messages, press zero-two. For help, press one-zero." You will hear a beep.
3) Enter a command within 15 seconds. Each command thereafter must be entered within 2 seconds. These are the available commands:

• 0 then 1 Repeat a Message*
• 0 then 2 Playing incoming Messages
• 0 then 3 Skipping a Message
• 0 then 4 Deleting a Message
• 0 then 5 Stop Operation
• 0 then 6 Answering System On
• 0 then 7 Memo Record/Stop**
• 0 then 8 Greeting Message Record/Stop**
• 0 then 9 Answer System Off
• 1 then 0 Help

* For the Repeat a Message function, press 0 then 1 within about four seconds to repeat the previous message, or press 0 then 1 after about four seconds to repeat the current message.

**For the Memo Record and Greeting Message Record function, the first time you enter the corresponding command, it starts the Recording function. If you want to stop the recording, press 0 then 7, 8 or 5.

4) After the command has finished, you hear intermittent beeps indicating that the system is in the command waiting mode. You may enter another command at this time from the chart above.
5) Hang up when you're done.

Recording your greeting message You can record your own greeting message (2 minutes max.). 1 {GREETING REC} 2 Within 10 seconds, press {GREETING REC} again. 3 After the base unit beeps, speak clearly about 20 cm away from the MIC. 4 Press {?} (STOP) to stop recording.
Playing back the greeting message Press {GREETING CHECK}.
You can also operate the answering system by pressing dial keys on the handset
Key Operation {^} or {V} Adjust the receiver/speaker volume {1} or {<} Repeat message (during playback)*1 {2} or {>} Skip message (during playback) {4} Play new messages {5} Play all messages {8} Turn answering system on {9} Stop playback*2

Here are the instructions you need to follow:

If you want to be able to play your messages from a remote location, you need to enter a two-digit Personal Identification Number (PIN) code (01-99).
To select a PIN, perform the following steps:
1) With the phone in standby, press [menu/clock] twice.
The system announces "Security code," and the current PIN code is announced as it is displayed on the base.
Then the system announces the instructions for setting the PIN code.
2) Press [volume/select/ ] or [volume/select/ ] until the desired number appears.
3) Press [set] to select the PIN code. You hear a confirmation tone, then the announcement "Security code" followed by the new PIN code is announced. After a few seconds, the system announces "To set ring time, press menu again."
Note: The PIN code is set to "80" at the factory.

Remote Operation
When you are away from home, you can operate your answering machine with any touch-tone telephone. Use this function to check for recorded messages, to play or delete messages, even record a new greeting message.
1) Call your telephone number.
2) During the greeting message, press [0] and enter your PIN code
3) The answering machine announces the current time and the number of messages stored in memory. Then you hear "To play incoming message, press zero two. For help, press one zero."
4) You may continue to listen to the voice prompts, or you may select a command from the following chart:
Command Function Command Function
[0] then [1] Repeat a Message [0] then [6] Answering Machine On
[0] then [2] Play Incoming Messages [0] then [7] Memo Record/Stop*
[0] then [3] Skip a Message [0] then [8] Greeting Message Record/Stop*
[0] then [4] Delete a Message [0] then [9] Answering Machine Off
[0] then [5] Stop Operation [1] then [0] Voice Prompts
* For Memo Record and Greeting Message Record functions, the first time you enter the corresponding command, it
starts the Recording function. If you want to stop the recording, enter the command again.
Note: Once you enter the remote access menu, you must enter a command within 15 seconds, or the
answering machine automatically hangs up and returns to standby.
5) After all of the voice prompts have been played, you hear intermittent beeps indicating that the system is in the
command waiting mode. You may enter another command at this time from the chart.
6) When you are finished, hang up to exit the system. The answering machine automatically returns to standby.

Turn on the Answering Machine Remotely
If you have forgotten to turn on your answering machine, you can turn it on remotely from any touch-tone telephone.
1) Call your telephone number.
2) Wait ten rings until the system answers. You hear intermittent beeps.
3) Press [0] and then enter your PIN code. The answering machine announces the number of messages stored in memory. You hear "To play incoming message, press zero two. For help, press one zero."
4) Press [0] then [6] to turn the answering machine On. You hear the outgoing message and a confirmation tone.
5) Hang up the phone; subsequent calls will be answered by the system.

Using the answering system
remotely
1 Dial your phone number from a touch
tone phone.
2 After the greeting message starts, enter
your remote code (page 59).
LThe unit plays back new messages.
LAfter playing back new messages,
the voice guidance starts.
3 Follow the voice guidance as
necessary.
4 When finished, hang up.
Note:
LYou can ignore the voice guidance and
control the unit using remote commands

Voice guidance
During remote operation, the unit’s voice
guidance prompts you to press {1} to
perform a specific operation, or press {2}
to listen to more available operations.
Operations are presented by voice
guidance in the following order:
– Play back all messages
– Play back new messages
– Record your message
– Erase all messages
– Record your greeting message
Note:
LIf you do not press any dial keys within
10 seconds after a voice guidance
prompt, the unit disconnects your call.
LIf less than 3 minutes of recording time is
available, the unit announces the
remaining recording time after the last
message is played back.

Remote commands
You can press dial keys to access certain
answering system functions without
waiting for the voice guidance to prompt
you.
Key Remote command
{1} Repeat message (during
playback)*1
{2} Skip message (during
playback)
{4} Play new messages
{5} Play all messages
{7} Recording a greeting
message

You can download the full manual at
http://www.retrevo.com/support/Panasonic-KX-TG5776-Telephones-manual/id/1074bh748/t/2/

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when your greeting answers, punch in your code, usually a 4 digit code, each manufacturer has their own default code that it comes with.. check the manual or website

Call your phone number where you have the answering machine connected.

After you here the beep that follows your greeting or during your greeting before the beep enter your security code. It is factory set at 123.

It will recognize your code and begin playing the remote function.

Follow the instructions from there to hear your messages.

There is a problem with the machine take it back or send it in if it is in warranty. Or take it to a service center.

Also, it should be noted that if you're reading tajen's excellent answer and saying to yourself: "3 digit code...???"

If you've never programmed one your default code is 123.

Here is a link to a similar model: http://www.swbfreedomphone.com/ib/ibansw/fa970.pdf Here is what it says: TONE REMOTE OPERATION Remote Security Code To access answering functions from an outside line, you will need to enter the three digit security code located on the bottom of your unit. Write this number on the Remote Access Card, which you can keep in your wallet. Remote Turn On If you forget to turn on your unit: 1. Call your unit from a touch-tone phone. 2. Wait 12-14 rings until the machine answers. 3. The FA970 will automatically answer by playing your greeting. You may hang up the phone, and subsequent calls will be answered. Remote Message Playback 1. Call your unit from a touch-tone telephone. 2. After your FA970 answers, it plays the outgoing greeting and beeps once. Dial your three digit security code within 20 seconds after the beep, pressing and holding each digit for 1-2 seconds. Allow a 2 seconds interval between each digit. 3. Your FA970 will sound one beep to indicate the code was entered correctly. (If there are no beeps, enter your code again.) 4. You can press the following buttons on your keypad: Option Press Playback Mailbox 1 Messages (1) Playback Mailbox 2 Messages (2) Record Memo Message (3) Record New Greeting (8) Turn Off Answer Mode (9) If you press ?1? or ?2? (to playback messages), you have the follow options: Option Press Erase Current Message (0) Repeat Current Message (4) Repeat Previous Message (4) repeatedly Stop Message Playback (5) Skip to Next Message (6) To SAVE messages, hang up the telephone. Note: Your FA970 will sound a series of beeps if there are no messages. Remote Record New Greeting If you press 8 (to record new greeting): 1. When you hear a beep, begin recording your new greeting (up to 30 seconds). 2. When you have finished recording your new greeting, press (5). The unit will beep, and the new greeting will playback to you. 3. Hang up the telephone. Remote Record Memo If you press 3 (to record memo message): 1. Within three seconds of pressing ?3?, press ?1? or ?2? to select Mailbox 1 or Mailbox 2. Otherwise, the memo will be recorded in Mailbox 1. 2. When you hear a beep, begin recording your memo (up to 60 seconds). 3. When you have finished recording your memo message, press (5). 4. The corresponding Mailbox message count will be increased by one. To Retrieve Messages when Recording Memory is Full 1. When the message capacity is full, the unit will sound 3 beeps after answering the phone. 2. Within 20 seconds after the 3 beeps, dial your 3 digit security code. 3. Your FA970 will sound one beep to indicate the code was entered correctly.