Hi I'm NO EXPERT but I am problems with mine one and...
If you take the TOP OFF, you'll see a little pipe going to the mechanism to the door... the pipe holds air in it.
remove that pipe and your DOOR will be free.
I hope that'll help
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I would make sure the door latch and door lock are both clean and free of debris as this will cause the machine to fault out from the latch not hitting the switch properly. If cleaning it thourghly doesn't do the trick you may need a new door latch/lock mechanism.
You will have remove top cover, and release door latch from inside the front, with a screw driver pushing against the latch to open door.
It does mean that you probably have a faulty door lock, or broken door handle.
Please rate my fixya solution.
the door may be locked electrically, pneumatically or mechanically.
if you unplug it and wait 3 mins see if it opens.
if not keep unplugged and check the door lock from the inside to see if there is a tube connected to it- if so pull it off.
if no go the lock may be jammed.