HP 6110xi -clear carriage jam

Question edited for clarity, full 'make model (what it is)'.
Question moved to model category.

It is a known issue on that model.

Solved: clear carriage jam on my HP Photosmart C5280

HP Support Community https://h30434.www3.hp.com > td-p
Jul 14, 2017 - I have the same issue. Almost new machine. Screen says "clear carriage jam", but there's no paper jammed in there. Can't do anything with the printer, since ...

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More results from h30434.www3.hp.com

A 'Carriage Jam' or 'Carriage Blocked' Message Displays ...

Hewlett-Packard https://support.hp.com > us-en > document
Solution · Make sure the printer is turned on. · Open the print cartridge access door, and then wait until the print carriage is idle and silent. · Press down ...

Fix Carriage Jam Issues

Hewlett-Packard https://support.hp.com > Support home > Printer issues
These jams occur when the carriage holding the ink cartridges stalls in the printer. Carriage jams sometimes occur after a paper jam. Our automated Virtual ... ..

It seems you mistook Carriage Jam as Paper Jam, but they are different issues. Carriage jam means the carriage that carries the cartridges is jammed which needs to be moved or be cleared manually after opening the door.

Please follow the instructions mentioned here (Click Here) [source HP Support].

Good Luck.

Let me know if you need further help.

Thanks for using FixYa.

take out the cartridge and re install. or try with new cartridge.

Carriage most of the time its a Hardware issue and there is no guaranteed resolution.
Wherein we can try to resolve it by performing few reset :

Printer should be directly connected to wall outlet
Unplug the power cable from the back of the printer
Keep on tapping the power button on the printer for 30 secs
Plug in back the power cable and check
Check if anything is jamming the carriage then clear it
Open the catridge door take out the ctaridges and clean it with a dry cloth
Make sure the power is turned on and gently move the carriage(Catridge holder)
and check if anything is jamming it
to perform reset:
Unplug the power cable from the back of the computer
(with one hand) press and hold down the (#) and the (6) button at the same time and plug in back the power cable
Release the (#) and (6) button (the printer may shut down) on the screen it will display SEMI NVM reset
If none of them happens try it once more
if still the issue remains
Do the same by press (#) and (9) button
If still it doesn't work you may change the wall outlet and check if still the issue remains in that case the printer has gone bad and cannot be repaired
Can call HP to return the printer and get an upgrade at low price for replacing the damage printer. hp no.: 1-800-474-6836


Regards Soumajit

Carriage jam usually comes from ink on the clear encoder strip that runs across behind the carriage. You need a damp Q-tip to clean from one end to the other, The other thing, on the HP is the cleaning station on the right gets gummed up with old ink and won't go toward the back fully, stopping the carriage.

Step 1: Move the carriage to the center manually if necessary If the carriage is stuck on the right or left side of the product, follow these steps to move the carriage to the center of the product.
Step 2: Check for a broken carriage chute
The carriage chute is the side wall of the carriage that holds a curved metal piece (the x-bias spring). A broken carriage chute might cause the carriage jam condition.
Step 3: Turn the product off and on again
Step 4: Clear any paper jam.
Step 5: Make sure that the control panel faceplate is correctly installed
Step 6: Plug the All-in-One directly into a wall outlet
Step 7: Perform a partial reset
Step 8: Print a self-test page

Step 9: Service the product. Now this model is outdated as per HP website.

You probably just need a new cartridge, they have an expiration date after which they dont work, and many of the generic refills don't work. HP says to clean the contacts on the cart. with alcohol and also the pins in the carriage where it goes. After that it's just a new cartridge.

Carriage jam means the carriage, where you put the inks, can't move right to left properly. Sometimes ink on the clear strip behind it is the cause. You can carefully clean with damp Q-tip, and check also that the cleaning assembly on the right where the printhead parks, is not stuck.

your printer is having hardware problem,please get it serviced with printer professional or to the vendor

The Non - Volatile memory of the printer needs to be Erased..

1. Turn the printer on.
2. Unplug the power cord on the back of the printer.
3. Press & hold # and 9 key simultaneosly while connecting the power cord on the back of the printer....Donnot release the keys for about 15 seconds after connecting power .
The turn the printer on If it turns off & follow the instruction......
If this will not resolve the printer needs to be serviced.