Device keeps shutting off by itself and won't synch
I seem to be having the same problem most people who have already posted are. I bought my mp3 player only 1 week ago. Took it home, loaded about 200 songs and everything played fine. Yesterday it was fine until about 12pm. I noticed that the songs started displaying as unknown. I shut it down and turned it back on. Suddenly more were unknown. Took it home, connected and used Windows Media Player 10 to format. Tried to synch and after about 2 songs it turned off by itself. I disconnected it but it wouldn't shut off. I reconnected, downloaded firmware and still the same. There are no songs on it now but when using WMP10 it says USB not recognized. Tried other ports. Nothing. Kept shutting itself off. After firmware all songs showed up, allowed me to play but no sound and picture was distorted. Last but not least it finally said Device malfuntioning. What is happening and how can I fix it before sending back? Please help soon
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u have to drag da music to the music files straight to da mp3 player u cant sync them because they will go strait to folders and u cant listin,,,,, if they are now in folders on ur mp3 go onto it from ur mp3 and take the nice long time of taking them out of the folders
You must roll back to WMP 10 - this device is completely incompatible with WMP11 - instructions are on both the Philips and Microsoft websites
After rolling back to 10: disconnect the player from the computer, turn it off, hold in the
volume + button, and reconnect the player to the computer while holding
the volume + button in. Keep holding the volume + button for an
additional 5-50 seconds. Windows should eventually go into recovery
mode and revive the player- it will pop up a window that says Found New
There is a program that came with the installation Cd called Philips Device Manager. You can download it from www.usasupport.philips.com if you lost the CD. Use the Philips Device Manager to repair the player. If the device manager will not repair the player, then try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
if you're constantly updating your database of music or you're constantly making changes toyour files then your media player may be trying to update itself unsuccessfully, unfortunately this doesn't offer the option to automatically erase your old files. Under your media and synching options try to turning off your auto-synch option. Disabling this option or making it manual will have the disadvantage of not updating your subscribed music, but may keep songs that you already have in your database and on your media player from doubling up.
You could reinstall the firmware (what makes the sansa work). Its pretty easy to do, no need of downloading/installig, its already all in the sansa. You just need a computer
How do I restore the firmware
Firstly, place the e260 in restore mode. To do this, follow these steps
1. Push the Hold button on top of the e260 to the right.
2. Hold in the record button
3. Press and release the Menu button
4. The device will now go into Restore Mode. If you have not already connected the USB cable to your PC, it will direct you to do so.
5. The root directory of the device will open up on the PC screen. Now drag and drop the two files Firmware into into the e260 root directory. You will find a copy of the two firmware files zipped up elsewhere on these forums
6. Push the Hold button on the e260 back to the left
7. Unplug the USB cable from the PC. The e260 will now reboot, writing the new firmware images to the correct location.
8. This process will have wiped all your music files. You will now need to re-synch.
i really dnt kno
this happened to me too
im tryin to fix it
the best thing u can do is call em up on sandisk.com IF u havnt already tried to mess wit it already
if u do find out how to fiix it, PLEASE email me at [email protected]
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced. Download the Sansa Recovery Tool from the Sansa website. Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything. Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp If these fail, then: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version). You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer. -Tha Mp3 Doctor