I have the kodak 5300 printer service number f494305 we just put new color and black ink cartiages in and its printing light and dark lines
Also I'm getting no red colors
You need to clean the printhead of the printer to solve that issue. Because everytime you print, excessive inks are going to the printhead that's the reason why it's clogging the system up. That's because Kodak printers is using "pigments" as inks that's why Kodak printers are producing high quality prints unlike other printers - a photo printed from kodak could actually last for about 100 years. Now back to your issue, you need to clean the printhead from the printer but not manually. You could clean it by going to the software of the printer namely the KODAK HOME CENTER SOFTWARE. You need to click the "?" mark icon on the upper right corner of the software window then under the General Links select Maintenance then choose Clean Printhead. Do it at least twice and then try making prints. If that still doesn't work try calling Kodak Technical Support Representative: 1-800-421-6699
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Please call 1.800.421.6699 and select option 01 for prints missing black or color ink. Kodak will send you a replacement printhead kit for free. I hope this helps.
I have had the same frustrating problem.
I cntacted the Kodak live web chat help line and after removing the print head,switching the machine off for 1 min and reconnecting.Clean heads and recalibrate.
.....Still the same.
They then told me the print head was faulty and to contact Kodak for free repalcement.
It is the print head. Cleaning the heads does not do any good, either does replacing the ink. What you'll need to do is contact Kodak's customer service line and they can replace it for you free of charge. On this site everyone seems to be saying it is consistently the black that stops, however, based on what Kodak said it is possible that either the black or the color can have this same issue.
When you call in they will ask you for your service number, which is located on the bottom left corner of the machine, when you lift the lid (as if you were going to replace the ink). They didn't ask me when I bought it, how much I used it, etc.
They will set up a case for you - it takes 2-3 business days for the print head to arrive. They will provide you with an invoice number as well. Be sure to document it all just incase the head never comes, or if there are additional issues after you receive it (and/or if it doesn't solve the problem)
There is a known problem with premature failure of the printhead. I called Kodak support at 1-800-421-6699. They will go through a short procedure with you, and then should offer to replace the print head free of charge. After I called (no wait, and an native English speaking operator), I received the replacement in two days.
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