Waterboss water softner. E1 error message with water running right through system.

THis has happened to me a couple of times and i have fixed it by doing the following:

1. slide the electronic display unit off its base
2. spray a bit of WD 40 on the 2 gears right next to each other (they are gold and black on my unit)
3. spray a bit of WD40 on the large grey wheel on the other side of the 2 gears. The 2 gears are supposed to turn the grey wheel, which in turns pushes a little black plunger in with one of its three little prongs. Use a screw driver to make sure that the plunger is moving freely - push it in and out a few times and put a bit of WD40 on it.

The whole error code is about that large grey wheel not moving - it is the "magnetic disc" that the owner's manual refers to.

Finally, reposition the elwectronic display unit - make sure it is tightly secured in its original position, or it will not work.

Unplug the power to the display unit and then re-plug it back in. The unit should go through its cycle on its own then...assuming you don't have any damaged parts. Hope this helps!!!!

Pop cover off with 2 hands, it is the top 6 inches of the unit.
Slide 4x3 inch display towards the 3 plugs to expose plunger gears and wheel in question.
Used Rem Oil gun oil to lube up the gears and spun the grey wheel by hand.
2nd time plugged back in with the display back in it's proper location, the unit is up and running.

I woke up to a beeping Water Boss with an E1 code and this string has helped solve the issue. But I had one more step beyond lubricating the gears. First, one item to add, to remove the display unit slide it to the right. With the display removed I lubricated the gears as suggested and I noted that the gear on the small timing motor moved around a lot, and when the motor spun the control wheels the gear was binding up. I then looked carefully at point the gear attached to the motor and noted a threaded shaft end with no nut, and a small nut on the top of the water softener unit below that. My 20+ years of engineering experience kicked in, or maybe it was the last episode of my favorite supper hero, Captain Obvious, and I concluded the nut belonged on the end of the shaft. To do that unplug the timing motor from the controller, remove the two screws that hold the timing motor in place and take the timing motor out for access to the shaft end. Carefully thread the nut back on the shaft and tighten with a 1/4" wrench or socket. The put the timing motor back, you may have to wiggle the grey control wheel to help mesh the teeth. Plug the timing motor back into the controller and remount the controller. Thank you to Elizabeth and Jake for getting me close enough to figure it out.