Smartcard freezes my laptop at startup.

I recently purchased an acer travelmate 8204 when in the usa and had it shipped home to the uk. The security smartcard function was not operating so i downloaded the drivers from acers site and installed, all seemed fine when initiallising the two cards but when i boot the laptop up it asks for a card as it should but then sits on a black screen checking the card but does nothing else and of course this now prevents me from entering the bios too! I can never get through to the acer helpline so wondered if anyone has had this prob or any ideas,thanks.

1 Answer

Anonymous

Level 1:

An expert who has achieved level 1.

Corporal:

An expert that has over 10 points.

Problem Solver:

An expert who has answered 5 questions.
Contributor
19 Answers

Ouch, I think the download was incomplete, or corupt. unless Acer has a way of bipassing the smartcard, you might be forced to reinstall the OS. Good luck!

Posted on May 02, 2007

Add Your Answer

Upload

Upload an image from your computer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

Loading...

Include an image. It's worth a thousand words.

prev next

Related Questions:

0helpful

1answer

Hi, i have a acer Travelmate 612TX. The bios battery was out of order. After i replaced the battery the computer displays the following message: "PlatinumPAS: PreBoot Authentication Services...

You could try to enter the bios setup, and disable the smartcard device. Then save the changes and exit. It will reboot, and it should be ok now.

Bruce

Read full answer

May 04, 2011 • Acer TravelMate 612TX PC Notebook

1helpful

1answer

My acer travelmate 611txv has been down for some while and now when i try to start it show this page platinumPAS -preboot Authentication services verify please insert a valid smartcard

Hi there!

This is a security feature in your Acer Travelmate computer.

Please contact Acer regarding this.

Read full answer

Apr 10, 2011 • Acer TravelMate 611TXV Notebook

0helpful

1answer

Restore Acer TravelMate 3000 to factory settings

ULTAMENT BOOT CD ROM FIND IT ON EBAY AND IT WORKS VERY WELL

Read full answer

Mar 14, 2009 • Acer TravelMate 4200 Notebook

0helpful

1answer

I just formated my acer travelmate 8204 and i need drivers

Have you tried the Acer Website? Here's the link http://www.acerpanam.com/synapse/forms/portal20.cfm?website=AcerPanAm.com&siteid=7117&areaid=2&formid=3394#results

Read full answer

Feb 02, 2009 • Acer TravelMate 8204WLMi Notebook

0helpful

1answer

Need to replace keyboard on acer travelmate 8204 laptop

you have to unscrew the part that contents the power botton then unscrew the keyboard it easy goodluck

Read full answer

Jan 20, 2009 • Acer TravelMate 8204WLMi Notebook

1helpful

1answer

Need Acer TravelMate 8204 WLMi

Hi

the drivers for the 8200 series notebooks are available on this page

http://support.acer-euro.com/drivers/notebook/tm_8200.html

drop me a comment if you need anything else.

Read full answer

Dec 13, 2008 • Acer TravelMate 8204WLMi Notebook

1helpful

1answer

Lost supervisor password acer travelmate c110

You could try booting in safe mode. Press F2 during Post startup to enter the set up utility. You can navigate to the Security Settings and change your supervisor password. You can find this info at: http://www.elhvb.com/mobokive/edwin/laptops/Acer/TMC110SG.PDF Pages 39-47 will walk you thru the steps.

Read full answer

Nov 25, 2008 • Acer TravelMate C110 Tablet PC

0helpful

1answer

Acer wifi

Most Acers use an IPN2220 Wireless card. If yours does and your router is using WPA or WPA2 (TKIP or AES) security then you'll need to update the driver by searching for it manually using the Custom button (Hardware) in Windows update (instead of Express). This driver is not part of XP service pack 2 or 3. In my experience if you don't update to the newest common form of home wireless security (WPA2 AES) then the older formats seem to become unreliable in the way you describe

Read full answer

May 10, 2008 • Acer TravelMate 3260-4874 Notebook

17helpful

4answers

PlatinumPAS ? preboot authentication services verify please insert a valid smartcard

Under the keyboard have a switch. Set the key number 3 in "ON". that's all folks.....

Read full answer

Feb 27, 2008 • Acer TravelMate 613TXV Notebook

0helpful

2answers

Acer travelmate 8204WLMi charging problem

the only repair centres are in uk that give you the turn your laptop arround in the time you need if you type in laptop repair centres in search browser and you get all repair centres listed. I've hunted for 20-30 mins on repairs to laptops in USA but not much available on your laptop model. good luck on finding a service centre for your laptop

Read full answer

Aug 15, 2007 • Acer TravelMate 8204WLMi Notebook