Question about Philips GoGear HDD1850 MP3 Player
I have the Phillips 30G GoGear mp3 and it was working perfectly fine last night then i went to use it today and it will go past the start up screen w/ "PHILLIPS" across the screen and "GoGear" but it freezes on the "loading" screen and will not go past it even when i restart it by holding Volume (+) and holding the power on/off at the same time. i had to leave it on untill the battery died because it wont let me turn it fully off and i tried charging it but it still says loading, also i plugged it into my computer and it STILL says loading. Please help me im very desperate lol..... thanks -Eric
Make sure you back up all songs on the GoGear before attempting this solution.
1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new
Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).
-Tha Mp3 Doctor
Posted on Feb 11, 2008
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