Question about Bugaboo Frog Stroller

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Broken brake cable

Hello, Our Bugaboo Frog was moved out of the way by someone, while the brake was fully on. The brake no longer works and I can see the broken end of the brake cable when I unscrew the nut at the base of the brake cable tube near the wheel. Can this be replaced? We live in Marseille, France; any suggestions about where to buy parts/take it for repair? Many thanks Aileen McGonigal

Posted by Aileen McGonigal on

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  • 2 more comments 
  • georgeberg Apr 22, 2008

    I was simply trying to apply the brake on my Bugaboo Frog when the cable snaped. I am told I have to purchase a new chassis.

  • papinyc Jul 09, 2008

    hi


    our brake cable no longer works...what do we do
    is there someone who fixes this problem in new york city

  • Anonymous Jul 29, 2008

    The brake cable on our Bugaboo frog has broken - how do i go about replacing it / fixing it ?

  • fennersmum Aug 13, 2008

    Hi



    My brake cable also broke 3 weeks ago, I contacted Bugaboo Services in the UK and was told that if i provided the serial number they would send a new one however I am still waiting................................

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Anonymous

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Just had our Frog brake cable replaced by the local bicycle repair man. It cost £5 and took 20 minutes!

Posted on Sep 04, 2008

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Anonymous

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I used the Contact Us link on the bugaboo site to send them an email and let them know that my Frog's cable had snapped (after 6 years of fairly constant use for 3 kids) and they are sending me a replacement one free of charge. I tried the bike shop route but the cable is not quite a standard bicycle one - it is "double-ended" and our local bike shops couldn't help me.

Posted on Aug 13, 2009

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Anonymous

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Our cable broke recently 1 week after the 2 year warrantee period; I contacted Bugaboo customer service and they provided us with a no hassle replacement of the chassis; my friend who had the same issue however had escalate escalate escalate til eventually she found someone senior enough who sent her the replacement cable (cost about $10 - 15) with VERY easy instructions to install...she did it herself in about 10 minutes she said...and it works like new. There is no real reason to replace the chassis; if you escalate enough you can get this repaired.
My experience with customer service however was stellar.

Posted on Jul 24, 2008

Anonymous

Aileen, Take it to a bicycle shop. This is a standard bike cable. I'm having a hard time fixing mine, but I bet they could do it. Phil

Posted on Aug 09, 2007

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CONTACT BUGABOO

PHONE: 1-800-460-2922
E MAIL: [email protected]
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