Hello, Our Bugaboo Frog was moved out of the way by someone, while the brake was fully on. The brake no longer works and I can see the broken end of the brake cable when I unscrew the nut at the base of the brake cable tube near the wheel. Can this be replaced? We live in Marseille, France; any suggestions about where to buy parts/take it for repair? Many thanks Aileen McGonigal
Just had our Frog brake cable replaced by the local bicycle repair man. It cost £5 and took 20 minutes!
Posted on Sep 04, 2008
I used the Contact Us link on the bugaboo site to send them an email and let them know that my Frog's cable had snapped (after 6 years of fairly constant use for 3 kids) and they are sending me a replacement one free of charge. I tried the bike shop route but the cable is not quite a standard bicycle one - it is "double-ended" and our local bike shops couldn't help me.
Posted on Aug 13, 2009
Our cable broke recently 1 week after the 2 year warrantee period; I contacted Bugaboo customer service and they provided us with a no hassle replacement of the chassis; my friend who had the same issue however had escalate escalate escalate til eventually she found someone senior enough who sent her the replacement cable (cost about $10 - 15) with VERY easy instructions to install...she did it herself in about 10 minutes she said...and it works like new. There is no real reason to replace the chassis; if you escalate enough you can get this repaired.
My experience with customer service however was stellar.
Posted on Jul 24, 2008
Aileen, Take it to a bicycle shop. This is a standard bike cable. I'm having a hard time fixing mine, but I bet they could do it. Phil
Posted on Aug 09, 2007
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I was simply trying to apply the brake on my Bugaboo Frog when the cable snaped. I am told I have to purchase a new chassis.
hi
our brake cable no longer works...what do we do
is there someone who fixes this problem in new york city
The brake cable on our Bugaboo frog has broken - how do i go about replacing it / fixing it ?
Hi
My brake cable also broke 3 weeks ago, I contacted Bugaboo Services in the UK and was told that if i provided the serial number they would send a new one however I am still waiting................................
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