Hi! I was using the camera one moment (with lens fully extended) and it just turned off. The lens is stuck out. I have not been able to turn it on since. I have tried charging the battery, changing the memory card, plugging into the computer. Nothing seems to work. The LCD screen is black - there is no sign of life at all! I have had this camera since December 2002. Can anyone help or suggest a solution? I have investigated costs of repair and GBP138 seems a lot to pay- probably more than the camera is worth now!
Thank you for your help!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Hello, Remove batteries from camera, try pushing the lens back GENTLY with the palm of your hand, Notice I said "GENTLY" or you will cause more damage than good. If this won't work than take it for service / repair.
i had the same problem, if you try to turn the lens in as if you turning a dile, the lens will go back in manually once you have the lens completly in again, as if the camera is switched off, then turn the camera back on at the power button and the camera will operate as normal, this worked for me i hope it works for you too.
Had the same problem a few months ago.There was a high pitchedwhisltle and I think the screen said "lens fault.turn off camera" or something similar.Bought a G9 to replace as the 7 was out of guarantee but sent the 9 back to the e-bay reseller as it was obviously secondhand with grit around the lens ring and the viewfinder.Ebay never again!.So 3 months ago ago I tried the G7 again with a fresh charged battery before I consigned the camera to the loft.I noticed that each time i switched on the whistle and message was there but the lens extended slightly further each timeso I kept rebooting until the lens was fully extended.Turned the camera off and on again and everything was back to normal.It seems that this may be Canons protocol when a camera goes back.Its been absolutely fine until today.It wont boot up at all.I have tried 2 fresh charged batteries and its dead.Any ideas anyone?