I need to take out the drum

you can buy glass cleaners at any auto parts stores for water spots.

remobe and clean up out side.

that os not nesessary . remobe the caliper and the base and on the base area you have space to remobe one by one.

There is a Wicking Filter that is also the same media that creates the humidity. This filter looks like rolled up paper media(like for a swamp cooler). This filter installs at the back of the unit with the water resevoir removed. The water then is absorbed by this media and as the air passes through it humidity is released into the air. The Wicking Filter will need to be replaced when the performance of the unit decreases and the material becomes hard from mineral deposits. There is also a Protec Cleaning Cartridge that looks like a small plastic ball with a stem on it. Inside this cartridge are softening agents that remove hard minerals and extend the life of the Wicking Filter. The Cleaning Cartridge is just simply placed inside the water resevoir. To prolong the life of the Wicking Filter and unit make sure to use clean and cool water. Distilled water will work the best if available. The harder the water you use the more the unit will need cleaning due to hard water. When the unit becomes clogged with diposits you will need to run a solution of vinegar and water through the unit to clean it. If you use distilled or filtered water(reverse osmosis) then the unit will rarely need cleaning.

if they are worn to the holder replace tham its cheap enough.is the drum empty of water if not clean pump/ filter

check and clean the feed rollers at paper feed with cloth and water or cleaning fluid remove drum unit and check the condition of the foil on drum for dents or marks.. clean the rollers at pressure roller and clean this off with spirits and soft cloth(rollers under the drum) empty out the master waste treay and clean off rollers here with spirits and cloth and check nozzle at air blower to the left of drum (Yellow nozzle for damage and blockage.. then check the tension of the master feed roller and clean the thermal heads with a soft cloth..remove the scanner glass and clean both sides with glass cleaner and clean off the lamp unit mirrors(take care here you dont miss align on guides)

Your drain pump motor is either stuck or defective. Suggest you remove it and inspect. Clean it by the impeller and reinstall. Most of the time motor only needs cleaning. Let me know.

99 out of 100 washers tend not to drain water out due to blockage inside either waste water pipe (also called waste hose, drain hose and etc.) or circulation hose (the one between pump and drum). To check this lay the machine down on one of the side walls, remove the back cover (2 or 4 screws), disconnect hoses from the pump and ensure all blockages are cleaned away, all coins, small socks and other stuff is removed. Also you might want to clean the pump itself as at this point you're more than half-way through.
1 out of 100 drain malfunctions appear due to pump motor or the main PWB, but I bet that you won't need to replace neither of those.

Please let me know if there's something more I can help you with

Good luck

try cleaning out the filter but dont forget to turn the hot and cold water taps off at the rear!

hello

i just installed a new cartridge , but i still have vertical streaks on my sheets

do i need to get the toner clean , and what product do i use ?

thanks again for you time / help