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unplug then remove the top cover press down on the cassette release and remove the tape then rewind the part of the tape still sticking out by hand push in the button on the side of the cassette to open the cassette cover
Defective mechanism, a stucked mechanism is present. camcorder are smart it can detects error and shuts down itself for safety. earlier models dominoes the defect if the user is not quick enough to react when something goes wrong with the camera. You need professional service to fix it.