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Without knowing the make and model of the tripod and the type of the camera, I can only be general/
The camera may be too heavy for the tripod head. Heads are rated to hold so much weight. If the camera/lens combo is too heavy for the head. it will tip forward. Many department store grade tripods can handle only light cameras.
The locking mechanism may be damaged/broken.
If you need more info, please repost the question, specifying the make and model of the tripod and the type of the camera. If it takes interchangeable lenses, also include the make and model of the lens.
IT SOME TIMES TAKES A LOT OF EFFORT TO SEPARTE THE HEAD FROM THE TRIPOD. MAKE SURE YOU REMOVE THE 3 LITTLE SCREWS FROM BELOW THE HEAD, AND MAKE SURE THE TRIPOD AND HEAD ARE NOT COLD. IF THEYA RE WARM THEY WILL SEPARATE EASIER.