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Paper Jam Error when no paper jam

I just opened my new Olypmus D555 Zoom w/Imagelink printer a week ago. Everytime I put the camera on the docking space, it turns on and says cartridge level low (cartridge has never been used!) Then...when I hit print, it says that it is printing and goes through the process, but it shoots the paper out the back of the printer, completely blank, and says that there is a paper jam when there is no paper jam. I've unplugged it, restarted it, checked the cartridge and made sure that it was wound tight with no slack, plugged the printer into its own spot in the wall, and checked all my plugs. How can I fix this? Could it be defective since purchase?

Posted by Donna Ingemi on

  • Anonymous Nov 10, 2007

    my epson printer says there is a paper jam when ther is no paper in it. what do I do?

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Anonymous

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Well it could be, but normally the material is always right, therefore it could happen to be really paper jamed that u can´t see.

Posted on Jan 17, 2007

  • Anonymous Oct 19, 2011

    no creo, si dice que saco el papel saco el papel, no va a ser tan boludo de no cerciorarse bien antes de postear. A mi me pasa lo mismo y cuando escupe la hoja tratando de sacar la "trancada" no la termina de eyectar, la deja 1 pulgada antes y la tengo que sinchar de pesado para que salga. No somos tarados.
    Gracias

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Unplug the machine. Remove paper trays. Open all the doors, slide the carrier and remove the cartridges' and print head. Use a flashlight and look for a small piece of torn paper. Clean the rubber feed roller with a soapy cloth. Replace the paper with new from an unopened pack as what you have may be damp. Put it all back together and try again.
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Prints one page double sided, then goes to error light and stops printing

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2. put the printer on a hard surface (not on a half out surface)
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Hello Julie how are you? Regarding on your problem try to remove your cartridge then installed it properly. Or try to open the back of you printer and try to see if their is a small piece of paper left during a paper jam incedent you have.
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Normal 0 I suggest you get a sheet of Card Stock (Heavy paper) and place it in the feed way. Then press the print button applying a slight amount of pressure on the Card Stock so it will feed through the printer. The reason for this is in some cases I have been able to clear the paper track of debris that was deposited there over time.
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Step1
Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred. 
Step
2
Turn off the printer. 
Step
3
Remove any paper trays. Inspect them for wrinkled or damaged paper. 
Step
4
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge. 
Step
5
If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it. 
Step
6
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly (see A). The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam. 
Step
7
If the paper does tear, try rotating the roller gears manually to free the paper (see B). Don't force anything, though. 
Step
8
Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on. 
Step
9
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

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there is a sensor which detects if there is a paper jam in the printer.that sensor is bit moved from its orignal position so it is continuously detecting the paper jam in your case.
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