Tank still fills when we are using direct drain feature

Did you punch out (or cut) the plug that the hose connects to? If not, its blocking the water from draining to the hose.

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A 48' long piece of garden hose will work fine. Connect the female hose connection to the unit's hose connector and be sure that the hose slopes down and straight to the floor drain. Drainage thru the hose relies entirely on gravity. Be sure to set the humidity extraction level low (32 - 35%) for continual operation.

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Any garden hose will fit the drain connection on your dehumidifier. However, the hose can not be longer than 5 feet. As the drainage relies entirely on gravity to drain. Connecting it directly to a sump pump is not a good solution. Allowing the hose to drain into the sump pump's water collection tank is your only option.

Hope this helped you.

You will need to use a drain hose that is no longer than 5 feet. Using a hose relies entirely on gravity. So, the hose must slope downward with no kinks. A short 5' section of Garden Hose works well. The female coupling end attaches to the dehumidifier. It's a very effective way, not to having to stop and drain the tank time it's full.

The ADEW50LP, is a low Temperature Unit, which designed for basement applications.
The ADER50LP, is a standard unit. Used for all applications, other than a basement.
Both have the external drain feature and the same water extraction capacity.

Hope this helped you. Please let me know.

The fifty pint capacity might be a challenge ... think about this ... 6 + gallon tank @ 7+ pounds per gallon ... 42 pounds of water to drag from the dehumidifier to the drain? Who is going to do that?

All dehumidifiers run at some % of humidity (via Humistat), (like you are asking about) i.e. come on at some % above the setting and go off when the setting is reached. I suggest you find one that has a standard one or two gallon tank that also features a hose connection in the tank. Run the hose from the tank to the floor drain in your basement or a drain near what ever room you are trying to dry out. When you connect the hose --- you will have to put a hole into the fitting on the tank for water to flow. The idea of the tank is that the machine will run on the setting until the tank fills up ... at which time the tank full switch will not allow the machine to run again until you dump the water (and you want to drag a 6+ gallon tank, 42+ pounds, around?) . If there is a hose attached, the tank never fills up.

Some dehumidifiers feature a pump to which will pump the water to a near-by drain. You may be able to rig such a setup yourself using a small pump like a fish pond pump or similar.

You may want to consider using two dehumidifiers (with or without hoses) rather than one BIG machine. I run two machines from a major USA retailer (one in each end of the basement) and they run into the near by sump and the system works fine @ my house.Thanks for your

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The hose attachment is used in place of the water collection bucket, to drain the water directly into a floor drain or a sump pump holding tank. A garden hose is connected to the "hose attachment" and run to the floor drain or sump pump holding tank. However, it will not drain UP, only DOWN.

Hope this helped.

Make sure the hose is clear. Did you put a hole in the attaching place for the hose? Most tanks come with no hole even though there is a hose place in the tank.

You may have a older model that has a collector tank with a protruding tube on it. If so just cut the end off the tube and slide on a piece of clear 9.5mm internal diameter PVC / Rubber tubing suitable for a fish tank air / water pump and secure it with a nylon tie wrap.

Continuous external draining for newer models with clear collection tanks.
If the appliance is to be operated for long periods of time but you are unable to empty the tank, you are recommended to use the continuous drain facility.
• Drill the inside of the drain spout using a small drill bit. This is located behind the rear grlle in the lower centre of the opening.
• Fasten the rubber hose to the spout. For models without drain hoses supplied, we suggest you purchase a rubber hose around 2m long, with an internal diameter of 9.5 mm.
• Make sure that the hose is not higher than the spout, otherwise water will remain in the tank; also check that the hose is not twisted. N.B: Keep the rubber bung. You will need it to plug the hose or close the spout if you revert to draining into the tank

Had the same problem. Make sure you tighten the house a little with pliers. Also, make sure the dehumidifier is up a lot higher than where you're draining it into. Mine drains into a utility sink. But I have the dehumidifier propped up onto a dresser. I cut a small piece of hose to run into the sink. Seems to be working now.

It will take 5 min or so to establish a water flow, so be patient after you hook everything up. Good luck.

(assumming you are not an idiot, like the other solver suggested) you may very well have it connected to the right spot, many of these units, are not balanced well, (or are balnaced all to well, depending on how you look at it) The imbalance, basically makes the water drip to the front, instead of the back. Try to put something under just the front of the machine, to tilt it back, ever so slightly. Good luck