Black jet not printing

Inkjet printers need to be used frequently to prevent inkdrying out in the print head nozzles.
If the print head cleaning maintenance routine does not clear the blockages,then print head needs replacing, but it may be expensive.
It may be more cost effective to buy a later model and better printer thanreplace the print head.

ok..first you will need to print the nozzle check and see if all the color are printed out fine.. this feature is under the printer properties , under the utility tab.... assuming all your colors nozzle are printed fine..then the next thing for you to do is do the Print Head Alignment.. it's under the same place where you print the nozzle check.. when you press the Print Head Alignment, it will print a page out with many lines.. choose the one with the best alignment.. once u done that..try printing the image again..
oh..if your nozzle check print out is not good.. then you will need to perform head cleaning to clear the clogged head..

Hi there,
When printing becomes faint or colors are incorrect, even if ink remains in the ink tanks, the print head nozzles are probably clogged. Follow the procedures below to clean the nozzles.

Step 1 : Printing the Nozzle Check Pattern.
If white stripes are noticeable
Step 2 : "Aligning the Print Head"
If print quality is poor
Step 2 : "Print Head Cleaning"
if the problem remains
Step 3 : Print Head Deep Cleaning"
if the problem still remains
Step 4 : Replacing Ink Tanks.

Note : * If the ink tank replacement does not resolve the problem, contact the Customer Care Center.
* You will be alerted if low ink warning is enabled.
* When the Maintenace button on the operation panel is pressed, the maintenance mode is shown. Numbers and functions that can be selected on the maintenance mode as follows :
01 : Printing the Nozzle Check Pattern
02 : Print Head Cleaning
03 : Print Head Deep Cleaning
04 : Aligning the Print Head
05 : Reset the ink counter.
06 : "Display" or "Not Display" remaining ink volume.
07 : Date and order setting.

Printing the Nozzle Check Pattern : Print the nozzle check patterb to determine whether the ink ejects properly from the print head nozzles and to verify print head alignment. Use this function when printed results are blurred or the color is incorrect,
1) With the printer on, load a sheet of Letter paper in the printer.
2) Print the Nozzle Check Pattern.
a) Press the Maintenance button,
b) The Maintenance icon and 01 appear on the LCD.
c) Press the OK button. The nozzle check pattern is printed.
3) Examine the nozzle check pattern output by the printer.
a) Lines missing in this pattern indicate that the print head of black ink requires cleaning. Perform the Print Head Cleaning.
b) White stripes in this pattern indicate that the print head of color ink requires cleaning. Perform the Print Head Cleaning.
c) Uneven patterns indicate that the print head requires alignment.
Perform Aligning of Print Head.
d) Noticeable white stripes in this pattern indicate that the print head require alignment.
Perform Aligning of Print Head.

Print Head Cleaning : Clean the print head if you suspect that the nozles might be clogged. Cleaning the print head consumes ink, so perform print head cleaning only when necessary.
1) Ensure that the printer is on.
2) Start print head cleaning.
a) Press Maintenance button.
b) Press right arrow once to display 02 on the LCD.
c) Press the OK button.
Important : Do not perform any other operations until the print head cleaning finishes. This takes about 50 seconds.
Note : After the print head cleaning finishes, print the nozzle check pattern to verify that the print head nozzles are clean.
If the problem persists, perform printhead deep cleaning.

Print Head Deep Cleaning : If print quality does not improve by standard print head cleaning, try print head deep cleaning, which is more powerful process. Print head deep cleaning consumes ink, so perforn this procedure only when necessary.
1) Ensure that the printer is on.
2) Start Print Head Deep cleaning.
a) Press Maintenance button.
b) Press right arrow twice to display 03 on the LCD.
c) Press the OK button.
Important : This process takes one or two minutes to complete so simply wait until the Power lamp stops flashing.
Note : After printhead deep cleaning finishes, print the nozzle check pattern to verify that the printhead nozzles are clean.
If the printhead is still not clean after the second deep cleaning, replace the ink tank.
If ink tank replacement does not resolve the problem, the print head may be worn out. Contact the Customer Care Center.

Hope this helps.
Please rate my response.
Thanks.

Have a good day.

Hi ...

I would suggest you try and clean the print head and that should resolve the problem. Follow the below steps to clean the print head:

Perform a Cleaning of the print head:
Caution: Cleaning consumes a certain amount of ink. Perform Cleaning only when necessary.
Note: The pattern varies depending on the printer and version of Windows being used.

1. Click 'Cleaning' to perform print head cleaning from the Pattern Check window and proceed to step 3 of the print head cleaning instructions. If the Pattern Check window is closed, skip this step and proceed to step 2.
   
   
   
   
   
2. To perform a print head cleaning from the Maintenance window, click 'Cleaning'.
   
   
   
   
3. When the Print Head Cleaning window is displayed, select the target ink group for 'Cleaning'.
   
   
   Note: When performing Cleaning for all colors, check 'All Colors'.
   
   
   
   
   Note: When performing Cleaning for Black only, deselect 'All Colors' and check 'Black'.
   
   
   
   
   Note: When performing Cleaning for Color only, deselect 'All Colors', and check 'Color'.
   
   
   
   
4. After selecting the target ink group click 'Execute' to perform the cleaning of the print head nozzles.
   
   
   
   
5. When the confirming message is displayed, check the contents, and click 'OK'.
   
   
   Caution: Although the Nozzle Check window is displayed, do not perform any other operations until Cleaning is completed.. Cleaning will take about 40 seconds.
   
   
   
6. Print a Nozzle Check Pattern and examine.
   
   
7. Perform Cleaning again if necessary.
   
   
   Memo: If the pattern is still abnormal after two Cleanings, perform up to two Deep Cleanings.
   
   
   

Perform Deep Cleaning of the print head
Caution: Deep Cleaning consumes a larger amount of ink than normal Cleaning. Perform Deep Cleanings only when necessary.

1. In the Maintenance window, click 'Deep Cleaning'.
   
   
   
   
   Note: The layout varies depending on the printer and version of Windows you are using.
   
   
2. When the Deep Cleaning window is displayed, select the target ink group for Deep Cleaning.
   
   
   
   
   Note: When performing Cleaning for all colors, check 'All Colors'.
   
   
   
   
   Note: When performing Cleaning for Black only, deselect 'All Colors' and check 'Black'.
   
   
   
   
   Note: When performing Cleaning for Color only, deselect 'All Colors', and check 'Color'.
   
   
   
   
3. Click 'Execute'.
   
   
   
   Memo: By clicking 'Initial Check Items' before clicking 'Print Check Pattern', you can see the specific confirmation items in Nozzle Check.
   
   
4. When the confirming message is displayed, click 'OK'. (The Power lamp will blink green and Deep Cleaning starts. The blink stops when Deep Cleaning is over.)
   
   
5. When Deep Cleaning starts, check the contents, and click 'OK'.
   
   
   Caution: To prevent interruption of the Deep Cleaning process, do not perform any other operations until Deep Cleaning is completed. When the operation of the printer is stopped, Deep Cleaning is completed. Deep Cleaning will take about 75 seconds.
   
   
   
6. Print Nozzle Check again.
   
   
   Note: If the printed pattern is still not normal, perform steps 1 through 4 of the Deep Cleaning process one additional time.
   
   
   Caution: If after two Deep Cleanings the Nozzle Check Pattern is still not normal, turn the printer off and let it sit for 24 hours or more before attempting another Deep Cleaning again. The wait time may allow dried ink in clogged print head nozzles to liquefy, and resolve the problem
   

If this does not resolve the problem, please reply back and we'll try the next step ...

Don't forget to vote if this helps ... Cheers :)

Hi,

Please click here and follow the steps to resolve the issue. Though it shows different product the trouble shooting steps remains same.

hmmm..can you do a test page to see if it's also the case?

http://tinyurl.com/6qcpgy

Perhaps the CMY color heads need alignment. If you have not already done so, run a head alignment from the driver maintenance section. It will print out a page containing several lines and text, and request you select the closest-aligned images. After this is done, do another image print to check for improvements.
Normally, the printer uses the black cartridge for text and the CMY inks for images (even for black on photo and specialty paper). So when you are printing normal text pages on plain paper, only the black ink is used. A good check for this would be to print a normal text page, but select photo paper in the driver to trick the printer into using the CMY inks to make a substitute black text page. If this looks ok, then you are having issues other than cartridge alignment.

I have the same promblem, after changing th print head.
It priints black if I change the paper to photo paper.

Head Align Failed

Replace the print head, and all should be just fine.