Question about Canon S400 InkJet Printer

1 Answer


My new black and my new yellow ink cartridges print blank pages. Theink is not dry as I've checked the bottom of the cartridges and got inkon my fingers. The cyan and majenta print with no problem which Ipurchased together with the black and yellow. Have any suggestions?

Posted by greece126 on

  • 1 more comment 
  • greece126 Nov 02, 2008

    It is a Canon S400 Inkjet printer as stated in the title of my first message. I do not know where the heads are or how to clean them as I do not have the manual anymore. Any idea?

  • greece126 Nov 03, 2008

    The print test page only prints the small windows logo in the upper left side of the paper, and it is only pink and blue. There is no "clean print heads". There is "deep cleaning" which I tried twice and it did not solve the problem. I really don't think the heads are dirty, I hardly used this printer as it wouldn't print at all back in 2001 when I purchased it. The ink carriage would just move back and forth, but the paper wouldn't even feed through. So it was not used from 2001 until I purchased a new computer in 2006 and it finally began to print. The original ink cartridges didn't last long in 2006 so I replaced all of them and that's when the new black and yellow inks did not print. They are still wet, but they just don't print. Now something popped up with the ink cartridge picture saying the magenta is out of ink and the cyan is low. It has got to be kidding!!!

  • greece126 Nov 10, 2008

    No, of course the printer is not worth having it serviced, this is the reason I contacted you in the first place. In frustration, I came close to tossing it out the window and watching it break into a hundred pieces, which would have given me great satisfaction, but then I received your thorough seven step suggestion, which by the way, I really do appreciate. I will give it one more ditch effort, before I give it away as I now have a new color printer. I purchased an Epson Workforce 600. It's not a laser, which I would have preferred, but it serves my needs for now. Thanks for all your help!



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What printer do you have? Clean heads, clean heads, clean heads, etc. Then do the test print to see if the heads are open. I had similar problem with an Epson, had to clean the heads often, finally got to where the heads wouldn't clean so threw it away and bought another one (HP this time, the heads are included in the ink carts, haven't had to clean the heads at all.)

Posted on Nov 02, 2008

  • Anonymous Nov 03, 2008

    With Windows--go to start, settings, printer and faxes. (or control panel, then printers & faxes.) Find your printer, right click, properties, print test page. Should look like a nice grid, sounds like it'll be missing some lines. Right next to print test page should be something like printer preferences. On on of the menus that comes up from that, you'll see clean print heads.

  • Anonymous Nov 04, 2008

    Deep clean more, that's your only chance. It would cost more to have it worked on to fix it than to buy a new inkjet--the printers themselves are basically priced at cost or lower, the money is made on the ink (btw, try, and purchase through Really good pricing from 4inkjets and inkbates gives you back 18% or so.) For example, here's an HP from, much better specs than the s400 and costs less than color and black inks for the s400--

    If you want to clean the heads themselves, here's some info:

    Step 1 Use the printer's
    utility program to self-clean the printer. This process may need to be
    repeated as many as 5 to 10 times. Often this will resolve the problem.

    Step 2 Turn the printer off, preferably overnight, if the self-cleaning utility has not worked. The ink
    may need to soften before the self-cleaning utility will be successful.
    Turn the printer on and try the self-cleaning utility again several

    Step 3 Determine from the owner's manual where the print head is located.
    Epson printers, for example, are usually in the printer. Many other
    brands place the print head in the cartridge.

    Step 4 Remove the cartridge. For models where the print head is in the
    printer, drop seven to 10 drops of isopropyl alcohol (rubbing alcohol)
    down the ink receptacle area. This is the hole where the ink flows into
    the head from the cartridge. Run a few self-cleaning utilities. If
    necessary, allow to sit a few hours or overnight and repeat the
    self-cleaning utility.

    Step 5 Soak the cartridge print head in hot water if the print head is in the
    cartridge. Allow to soak overnight. Dry the print head area with a
    paper towel. Repeat the self-cleaning utility.

    Step 6 Place the cartridge print head in isopropyl alcohol if the hot water
    soak did not unclog the print head. Leave the print head covered in
    alcohol overnight. Use a damp paper towel to wipe off the print head
    area. Dry carefully. Try the self-cleaning utility again.

    Step7 Purchase a new cartridge if the alcohol soak did not unclog the print
    head in the cartridge. This will provide new print heads that won't be
    clogged. Contact a service technician for repair of print heads in the
    printer if the alcohol did not unclog the print head.




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