Computer log-on I can't log-on in my account the computer will shot off before i can open my acount? i got a trojan horse and i need to remove it what should i do?

HI Sharon,

Sounds like your email account with gmail has been hacked and under control by another person. However, im not sure about what you wrote about you logged into your email account by using your own email and password with gmail then ....what happened did you logged in successfully or not?
if you did logged in your gmail account successfully then after you logged in you see your profile name has been changed to another person name and so on the address also has been changed too then it definitely means your gmail account has been hacked by another person who did know your email address and password and that person logged into your gmail account and he or she changed your profile info and gain control to use your gmail account. This issues are not difficult all you need to do is logged in to your gmail account then on the upright conner you would see profile name of you or may be of another person name just click on it and click on MY ACCOUNT from there all you need to do is to review all of personal information and make correction back your your own profile. Once you finish to make correction then the last step is you MUST CHANGE YOUR GMAIL PASSWORD so that the hacker no longer can access your gmail account anymore.
Now you need to do a second step and this is very important it regarding why and how the hacker could gaining control of your gmail account because some of the computers you did use to get online and logged in to your gmail account ( it could be your home computer or laptop or it could be any computer outside your home but you did one time use it to check your email) Those computers or laptops you has used they has been infected by trojan or malware that is why the hacker could pull out your personal info such as email address or password. Now we are talking about your computer or laptop at home : to prevent those hacker again can gain control to access your computer without your knowledge so that they can pull out your new gmail password ! After you fix your gmail profile and change new gmail password you need to do next is to clean up and remove the virus, malware, trojan horse ....etc whatever it is which infected inside your computer. Then you will be safe.

If you can not do it by yourself ( to remove infected file on your computer) then you really need professional help to get your computer services by a computer tech.

Good Luck.

1. Your Dad's computer must have remote login enabled for you to get into it's file system. Generally, you must also have an administrator-level account (user name and password) on that computer.

2. If your Dad's computer is set up as a webserver, and you want to change the website remotely, then it would have to have a link for a site administrator login. This should be a secure (https) page.

Those things have to be set up at the computer by someone with administrator level access. If nobody knows the password for an administrator level account on that computer, there probably is not much that can be done other than to go to the computer and copy or e-mail whatever files are accessible. Some people sell "password unlocking" software, but I cannot vouch for its effectiveness, nor its security - if it contains a Trojan Horse it would make the computer open to whatever hacker installed the Trojan Horse.

On the other hand, if your Dad had a webpage set up on a web hosting service, you do not need access to your Dad's computer to get to it. If you don't have the administrator username or password for the page, you may be able to get the hosting service to provide you with access once you show your legal authority to do so. This also holds for e-mail accounts.

You can remove or change the Window's User or administrator's password and privileges. You need access to a computer with Internet access to download the Hiren's Boot CD and burn it onto a CD. Then insert this CD into the laptop/computer and boot up the laptop/computer with the Hiren's CD and follow the instructions. There are very useful utilities CD and it a Linux boot CD which contains quite a lot of Utility programs including a password removal program. Click on one of these links to download HIREN'S BOOTCD :- http://www.hirensbootcd.net/ http://67.20.82.163/

Hi there,
Well this Win32/mebroot is a trojan and you need a trojan killer to remove this. you can remove this by two ways -
1. Online - means when your computer runs the operating system and you can install the trojan killer and search for the trojan.
2. Offline - in this you don't need to start the operating system of your computer, you just need the offline CD of a trojan killer that starts automitally before windows start and then you just make a search for the trojan.
Please follow the below link to get your trojan killer -
http://trojan-killer.net/

Good Luck

A Trojan Horse is full of as much trickery as the mythological Trojan Horse it was named after. The Trojan Horse, at first glance will appear to be useful software but will actually do damage once installed or run on your computer. Those on the receiving end of a Trojan Horse are usually tricked into opening them because they appear to be receiving legitimate software or files from a legitimate source. When a Trojan is activated on your computer, the results can vary. Some Trojans are designed to be more annoying than malicious (like changing your desktop, adding silly active desktop icons) or they can cause serious damage by deleting files and destroying information on your system. Trojans are also known to create a backdoor on your computer that gives malicious users access to your system, possibly allowing confidential or personal information to be compromised. Unlike viruses and worms, Trojans do not reproduce by infecting other files nor do they self-replicate.

Please rate the solution if helpful. Thank you

Source: http://www.webopedia.com/DidYouKnow/Internet/2004/virus.asp

The Trojan is a type of virus. You know, like the Trojan Horse legend ... the Greeks sheltered in a huge wooden horse presented as a gift to the people of the city they were trying to conquer and when the people of the city brought the horse in, the greeks killed them all. The same idea is with this Trojan virus. It hides in an suspicious program and when you run that program it starts to do some damage.

pls AVG antivirus install it is very useful of these type of virus