No picture, but voice and captions showing

I have been trying to get the picture to show, but my screen is black. The voice is working and captions are showing. I can read the captions, but have no picture. How can I solve this problem. I could not find any help in the truobleshooting area of the user guide. Can anyone help? Helen

Helen Woodward Sep 22, 2006

Is the problem the same even when I go to AV Source? When I am on AV source, I use it for videophoning. The pictures show fine. I can talk with anyone using the videophone. It is the Television source that is the problem. Helen
mklicciardel May 26, 2009

I have the exact same problem with an LG HDTV. Backlight is not the issue. TV is new and we just hooked it up yesterday. I am assuming my daughter hit some button on the remote last night when she was turning it off but I cannot seem to get it corrected.

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3,130 Answers

Sounds like a backlight problem or a problem with the video driver circuit. Sorry Helen, this is a solid state set and has no user replaceable parts inside of it.. Take it into be serviced by a pro.

Posted on Sep 22, 2006

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