I have been trying to get the picture to show, but my screen is black. The voice is working and captions are showing. I can read the captions, but have no picture. How can I solve this problem. I could not find any help in the truobleshooting area of the user guide. Can anyone help? Helen
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Check the set up. You may have closed captioning turned on which will show up as a black box if there is no closed captioning information for the selected channel. If that fails to resolve the problem, update this.
The black box your are seeing on the screen is the box to display text. It is listed under your "cc" closed captioning setting as T1, T2 etc. Go into your closed captioning and shut off the text. You can still leave closed captioning on or off. The text system was never really used but they put it on all of the TV's.