Question about Dymo LetraTag QX50 Thermal Label Printer
I had the same error message (#1) and checked the batteries, removed a tape jam, and cleaned the writing head with the tool inside the tape box. Nothing helped. I opened the casing, checked the motor, etc. nothing seemed to help. My last recourse was then to clean the writing head gently with alcohol. In order to do that efficiently, I had to remove it from its mounting. I put everything together and - it worked again!!! Brief summary: If the three suggested steps (that are officially described above or in the manual) do not work, take a small lens cloth or the tool that comes with the label printer, put some alcohol on it, and gently clean the writing head with it.
Posted on Jan 26, 2012
I tried all three suggestions. Finally in despiration I took the plastic cap from a pen and forced the roller (feeds paper) to move, put the paper back in and closed the cover. When I tried to print it worked just fine.
Posted on Aug 25, 2007
I found this solution via a google search and tried replacing the batteries, then the paper cartridge, and finally both. Nothing worked. I tried cleaning the print head with the enclosed tool (on the hinged lid), still nothing. Then I noticed a small, black switch towards the front of the unit that is obscured by the paper cartridge. I pushed it to the right, turned the label maker back on, and voila! It started working again. I have no idea what that switch is (couldn't find it mentioned in a quick scan of the user's manual) but flipping it did the trick for me!
Posted on Jul 14, 2007
The user guide lists all the error codes and possible solutions. http://download.dymo.com/media/UserGuides/QX50US.pdf Error 1 indicates a tape jam or low battery. To resolve, try removing the cassette and clearing the tape or replacing the battery.
Posted on Sep 21, 2006
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