Whirlpool surpreme heavy duty not responding

As a repair technician, just came across this crazy situation with GE / Hot Point / Moffat machines several times. It is all made by GE corporation.



The Dryer is not starting because your cycle selector knob is broken inside and it is just turning without turning the timer selector.



GE corporation machines are good. But those damn chinese plastic knobs break from inside. I have driven 50 km to find out the knob is broken. I had to charge the poor customer.

start with Activating the service diagnostic modes. You can start with the cycle selector knob at any position.

1. Be sure the washer is in standby mode (plugged in with all indicators off).
2. Perform the following sequence of movement using the cycle selector knob. NOTE: After reset, sequence "a" through "e" must be completed within 6 seconds. When it tells you to rotate the cycle selector knob, it means 1 click, not a full turn. Once you have completed the cycle knob turns reset and "a" through "e", turn the cycle selector 1 click clockwise from the position it is already in. This is the fault code display mode. Then press the start button. Each time you turn the cycle selector knob 1 click clockwise after pressing start will show you an error code. Note: this washer stores 4 codes if any. The error codes on this washer are displayed in this format: F5 E3, F7 E1, etc. There is an error code chart in the image below.

If there are no error codes stored, I recommend that you start from the beginning (step 1 above) and then run the Automatic test mode. If this unit detects a problem, it will display the error at the end of this test.

Post the results back to me.

I know how frustrating it can be when appliances do not function properly.

This particular washer has a test that we can run to see any errors. This can be confusing on this model.

I am including a document below that will describe how to view the old error codes. Use the section that starts with Activating the service diagnostic modes. You can start with the cycle selector knob at any position.

1. Be sure the washer is in standby mode (plugged in with all indicators off).
2. Perform the following sequence of movement using the cycle selector knob. NOTE: After reset, sequence "a" through "e" must be completed within 6 seconds. When it tells you to rotate the cycle selector knob, it means 1 click, not a full turn. Once you have completed the cycle knob turns reset and "a" through "e", turn the cycle selector 1 click clockwise from the position it is already in. This is the fault code display mode. Then press the start button. Each time you turn the cycle selector knob 1 click clockwise after pressing start will show you an error code. Note: this washer stores 4 codes if any. The error codes on this washer are displayed in this format: F5 E3, F7 E1, etc. There is an error code chart in the image below.

If there are no error codes stored, I recommend that you start from the beginning (step 1 above) and then run the Automatic test mode. If this unit detects a problem, it will display the error at the end of this test.

I hope this is helpful. Post back your results.

Click here for image

I know how frustrating it can be when appliances do not function properly.

This particular washer has a test that we can run to see any errors. This can be confusing on this model.

Activating the service diagnostic modes.

You can start with the cycle selector knob at any position.

1. Be sure the washer is in standby mode (plugged in with all indicators off).
2. Perform the following sequence of movement using the cycle selector knob. NOTE: After reset, sequence "a" through "e" must be completed within 6 seconds. When it tells you to rotate the cycle selector knob, it means 1 click, not a full turn. Once you have completed the cycle knob turns reset and "a" through "e", turn the cycle selector 1 click clockwise from the position it is already in. This is the fault code display mode. Then press the start button. Each time you turn the cycle selector knob 1 click clockwise after pressing start will show you an error code. Note: this washer stores 4 codes if any. The error codes on this washer are displayed in this format: F5 E3, F7 E1, etc...

If there are no error codes stored, you will need to replace the control board. Here is a link to the part.

Hi Jamie: After checking all of this and if it still dont work you will need to put in a new control board.

Plug cord into live electrical outlet. Check for proper voltage.
Check fuse or reset circuit breaker.
Push any key to turn ON the clothes washer and press the Rotary Cycle Selector knob to start the clothes washer.
Close door and push the Rotary Cycle Selector knob to start the clothes washer.
Check to see if the clothes washer is in a pause, soak or suds period in the cycle. Wait briefly and it may start. If washer is in suds period, SU and DS will display alternately, instead of the time remaining.
Check for restricted drain system. If there is an electrical problem in the drain system, ND error will occur after 15 minutes.
Check water supply.
Check the line screen and water valve screen.
Check for loose connections at machine control board terminal connections
Replace machine control board.

In this link, with your model could find parts replacement:
- Maytag-Parts/Dryer-Parts/Model-MGD9700SQ
- partsearch/model.aspx?model_id=5140219

Hope this helps; also keep in mind that your feedback is important and I'll appreciate your time and consideration if you leave some testimonial comment about this answer.

Thank you for using Fixya, and have a nice day

Hi,

There can be many reasons why your dryer will not start or turn...

The most common causes are the belt breaking or jumping off, or the motor goingbad...

Here are a couple of tips that I wrote will help you to figure out why yourdryer will not run...

Dryer Repair - The Dryer is not Turning

Dryer Repair - The dryer will not start


heatman101

Hi,

There can be many reasons why your dryer will not start or turn...

The most common causes are the belt breaking or jumping off, or the motor goingbad...

Here are a couple of tips that I wrote will help you to figure out why yourdryer will not run...

Dryer Repair - The Dryer is not Turning

Dryer Repair - The dryer will not start


heatman101

Has the Timer gone bad? check the connections to the dryer because the timers sometimes die, make sure to turn of the power and unplug the unit form the wall.

sounds like the lil gear in the switch has stripped it will have to be replaced but price it first sometimes they are pricey and u may want to get a new dryer instead if its an older unit if not it is a very simple fix

I believe the selector knob on a Whirpool just has to be turned counter-clockwise with the selector pushed in. It will spin off the shaft and then the outer indicator dial will pull off. The shaft also has a keyed slot that will only allow the dial to be removed and installed one way, so there should be no question as to how it goes back on.

Was there a reason as to why you are removing the washer selector knob? If this is a simple matter of replacing a broken water temperature selector, you shouldn't have to remove any of the control knobs to gain access to the selector. The entire front panel comes off by removing the screws holding it in place. That way you can access the broken selector from behind the front panel much easier. Just remove the panel right above the washer top (under the dryer) and it should expose the front panel mounting screws. Remove these screws and the front panel comes off. Just make sure the unit is unplugged before you begin. I hope this helps you. Let me know if you need further assistance.