Whirlpool surpreme heavy duty not responding

We had the same problem. we bought a new control board for a local part shop for $335 (could buy online for $150) The part came with instructions how to reset the LEDs which indicate a failure has happened. This sheet IS NOT included with your manual when you buy the washer. The sheet reads that you need to recalibrate the washer when installing, or after moving unit to a different outlet. How bad is whirlpool not to include this in manual?

to reset: put knob in 12 o'clock position, wait 3-4 sec then; turn knob with the following combination, pausing shortly between clicks (within 6 sec).
turn left 1 click, right 1 click, right 1 click, left 1 click, right 1 click.

success activation of diagnostic mode will be that all LEDs (except lid lock) flashing on/off half sec intervals. Start calibration;
Toggle the cycle knob until the RINSE led is lit;
do not interrupt power, lid must be down, basket empty. press START to begin calibration (3-5 mins).

Lid will unlock and go into stand by mode. If this didnt work then the original fault still exist. It should flash a fault code, but i dont have that sheet. Whirlpool said it should of came with your washer.

hope this helps

This particular washer has a test that we can run to see any errors. This can be confusing on this model.
I am including a document below that will describe how to view the old error codes. Use the section that starts with Activating the service diagnostic modes. You can start with the cycle selector knob at any position.

1. Be sure the washer is in standby mode (plugged in with all indicators off).
2. Perform the following sequence of movement using the cycle selector knob. NOTE: After reset, sequence "a" through "e" must be completed within 6 seconds. When it tells you to rotate the cycle selector knob, it means 1 click, not a full turn. Once you have completed the cycle knob turns reset and "a" through "e", turn the cycle selector 1 click clockwise from the position it is already in. This is the fault code display mode. Then press the start button. Each time you turn the cycle selector knob 1 click clockwise after pressing start will show you an error code. Note: this washer stores 4 codes if any. The error codes on this washer are displayed in this format: F5 E3, F7 E1, etc. There is an error code chart in the image below.

If there are no error codes stored, I recommend that you start from the beginning (step 1 above) and then run the Automatic test mode. If this unit detects a problem, it will display the error at the end of this test.
Here is a list for the errors.
Post back your results.

Try this, worked for me! :)

New WHIRLPOOL Top Load Washer
Model #'s CAE2743BQ, CAE2763BQ
Cycle Selector Knob key dance: [CCW=Counter Clockwise and CW = Clockwise]
Start On "NORMAL"
1 step CCW (Left)
2 steps CW (Right, Right)
1 step CCW (Left)
1 step CW (Right)
Stay on "HEAVY DUTY"
(If unsuccessful LEDs will not flash, and you must return the selector to the Normal Cycle position and
wait 4-5 seconds before retrying. )

If you are successful in the process, all LEDs will be flashing
Toggle between HEAVY DUTY and NORMAL until ONLY the RINSE light is on, then press the
START button for about 30 seconds. Machine will then enter CALIBRATION mode for about 2 - 4
minutes. DO NOT RAISE THE LID

start with Activating the service diagnostic modes. You can start with the cycle selector knob at any position.

1. Be sure the washer is in standby mode (plugged in with all indicators off).
2. Perform the following sequence of movement using the cycle selector knob. NOTE: After reset, sequence "a" through "e" must be completed within 6 seconds. When it tells you to rotate the cycle selector knob, it means 1 click, not a full turn. Once you have completed the cycle knob turns reset and "a" through "e", turn the cycle selector 1 click clockwise from the position it is already in. This is the fault code display mode. Then press the start button. Each time you turn the cycle selector knob 1 click clockwise after pressing start will show you an error code. Note: this washer stores 4 codes if any. The error codes on this washer are displayed in this format: F5 E3, F7 E1, etc. There is an error code chart in the image below.

If there are no error codes stored, I recommend that you start from the beginning (step 1 above) and then run the Automatic test mode. If this unit detects a problem, it will display the error at the end of this test.

Post the results back to me.

I know how frustrating it can be when appliances do not function properly.

This particular washer has a test that we can run to see any errors. This can be confusing on this model.

Activating the service diagnostic modes.

You can start with the cycle selector knob at any position.

1. Be sure the washer is in standby mode (plugged in with all indicators off).
2. Perform the following sequence of movement using the cycle selector knob. NOTE: After reset, sequence "a" through "e" must be completed within 6 seconds. When it tells you to rotate the cycle selector knob, it means 1 click, not a full turn. Once you have completed the cycle knob turns reset and "a" through "e", turn the cycle selector 1 click clockwise from the position it is already in. This is the fault code display mode. Then press the start button. Each time you turn the cycle selector knob 1 click clockwise after pressing start will show you an error code. Note: this washer stores 4 codes if any. The error codes on this washer are displayed in this format: F5 E3, F7 E1, etc...

If there are no error codes stored, you will need to replace the control board. Here is a link to the part.

Hi,

There can be many reasons why your dryer will not start or turn...

The most common causes are the belt breaking or jumping off, or the motor goingbad...

Here are a couple of tips that I wrote will help you to figure out why yourdryer will not run...

Dryer Repair - The Dryer is not Turning

Dryer Repair - The dryer will not start


heatman101

I think that the draining pump is faulty,or filter is overload.

Hi,

At the bottom of this is a link to the manual, it shows details starting on page 22 of how to clean.

Remove the racks and pans from the oven.

1. Move the Lock Lever to the right-the Clean position.
When the oven temperature goes above normal baking/roasting temperatures, the door cannot be opened and the Lock Lever must not be moved.

2. Set the Oven Selector and Oven Temperature Control Knob to
CLEAN.

3. Make sure the clock and Start and Stop Times all have the correct time of day.
4. Push in and turn the Stop Time Knob clockwise two or three
hours. The OVEN HEATING Indicator Light will come on. l Use two hours for light soil. l Use three hours or more for moderate to heavy soil.
NOTE: Make sure the Start Time Knob is not pushed in.

5. After the Self-Cleaning cycle is completed and the oven has
cooled enough, the Lock Lever can be moved back to the left.
DO NOT FORCE the Lock Lever. Wait until it moves easily. Turn the Oven Selector and Oven Temperature Control Knob to OFF.

6. After the oven is cool, wipe off any residue or ash with a damp cloth.
If needed, touch up spots with a soapy steel-wool pad.


Manual

sounds like the door switch

I believe the selector knob on a Whirpool just has to be turned counter-clockwise with the selector pushed in. It will spin off the shaft and then the outer indicator dial will pull off. The shaft also has a keyed slot that will only allow the dial to be removed and installed one way, so there should be no question as to how it goes back on.

Was there a reason as to why you are removing the washer selector knob? If this is a simple matter of replacing a broken water temperature selector, you shouldn't have to remove any of the control knobs to gain access to the selector. The entire front panel comes off by removing the screws holding it in place. That way you can access the broken selector from behind the front panel much easier. Just remove the panel right above the washer top (under the dryer) and it should expose the front panel mounting screws. Remove these screws and the front panel comes off. Just make sure the unit is unplugged before you begin. I hope this helps you. Let me know if you need further assistance.