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Question about Garmin StreetPilot 2720 GPS Receiver

3 Answers

Touchscreen stopped working

The touchscreen on my Garmin 2720 stopped working all of a sudden, and I have tried to do a master reset, but it still does't want to work. I can still use the remote control for it, but it is time consuming. Is there any way I can recalibrate the touchscreen with the remote? Or, is there anything else I can try without having to send it to Garmin?

Posted by Rebekah Deason on

  • 8 more comments 
  • Anonymous Nov 12, 2007

    I am having the same problem

  • Anonymous Nov 29, 2007

    Mine won't wok even with remote and can't reset either

  • Anonymous Nov 30, 2007

    I have the same problem...it seems to stop working when it has been inside the car during hot weather but then when the inside of the car cools off it still will not work. It has been working recently...very problematic...My remote works fine.

  • BertB Dec 10, 2007

    I also am having this problem. Called the manufacturer and was told since the one warranty was up, I had to pay a $300 flat fee to get it repaired. My remote works fine, but does not have full functionality. Is there any way to reset the touchscreen? Recalibraiting just brings up an error message.

  • NJ_Bob Mar 03, 2008

    Mine is having the same problem - but I have not tried the remote yet. I'll have to find it.

  • ruby193 Jun 20, 2008

    Screen stopped responding to touch.  Remote control works fine. Any suggestions.  Unit is about three years old.  Tried starting holding down map and menu as suggested but did not work.

  • jepper Jul 30, 2008

    Having the same problem. Purchased the 2720 in 2006.

  • rlcmccoy Aug 04, 2008

    tryed to download update and lost the touchscreen on my 2720

  • jimbrosky Aug 22, 2008

    I am having the same problem with the Garmin 2720! It started acting up at random approximately a year ago. I was able to recalibrate after numerous attempts. Now it just will not respond!

    I received the same answer from Garmin, $250.00 for a completely refurbished unit.



    The 2720 has been an excellent unit to this point!

  • Anonymous May 13, 2009

    My 2720 Touch Screen quit working.It had been in the house resting on a shelf for 3 months. When I put it in my truck the touch worked several times and then quit.

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3 Answers

njm85

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Some where else in this site it said to hold the menu and map button while powering it on. I did that and it fixed my touchscreen problem, however I did loose all data, but I have that saved on my PC.

Posted on Jun 12, 2008

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Anonymous

Ive had the same issue with the touchscreen working when it wants to.Just sent it bak to Garmin..it was on the last week of warrenty :) ,,This was a refurb replacement of my 2610.. I use mine 5 days a week ,,, Garmins customer service has been great ,,BUT this is getting to be a pain,,,,,,,

Posted on Oct 09, 2008

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Anonymous

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I found that my touchscreen stopped working after the unit heated up (in sun on dashboard)

When I turn the AC on high it cooled enough to work It also works first thing in the morning when it is still cool out

Unit is just over 2 years old Looks like that is the limit of its life based on what others are saying

Posted on Aug 27, 2008

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Note: A master reset will erase all favorites1 and will restore your device to the default factory settings. If you would like to back up your favorites to your computer, you can find instructions to do so on the Garmin site
To perform a master reset on a nuvi 300 series device:
1.Start with the device OFF and unplugged from the power source
2.Touch and hold the top right corner of the touchscreen2
3.Power the device ON while continuing to hold the touchscreen
4.The message "Do you really want to erase all user data?" will appear
5.Remove your finger from the touchscreen when this message displays
6.Touch Yes
After the nuvi resets, follow the on-screen prompts, and then place your device in an area with a clear view of the sky until it acquires satellites.
Although the master reset will erase all saved favorites, any loaded custom points of interest will remain intact on the device.
If the message in step 3 does not appear when using the top right corner of the touchscreen, please repeat these steps using the bottom right corner of the touchscreen instead.
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