Question about NetGear ProSafe JGS524 (DHJGS524NA)

Netgear JGS524 appears to be dead...

New switch. No ethernet cables plugged into any ports. Apply power. All Link/Act LEDs go green, all Speed LEDS turn on (both yellow and green to indicate 100 and 1000 speeds). Nothing is connected to the switch! If we plug the cable from the DHCP server into the new switch all LEDs remain as they were on power-up of the switch (described above). Any ideas? This is a replacement switch sent to us by NetGear to replace one which is exhibiting the same symptoms.

Anonymous Mar 06, 2009

Exactly the same issue.

I turn on the switch, and all the LEDs on the front panel stay on.

1 Answer

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114 Answers

This is an un-mamaged switch, so it is very difficult to get any kind of diagnostic information out of it. Some times, this may mean that the switch is on and active, but at those times, there is some times a mode button to switch through the different types of indicators on the switch. This switch doesn't even have that. There is almost no documentation on this device. The only thing I could find was this install guide, and it doesn't mention anything about the lights indicating some type of diagnostic code. If you connect two machines to the switch, and both these machines have Static IP addresses (do not use DHCP), can they ping each other? If the can, then I say the switch is fine and its just a cosmetic problem. If they cannot, then I am afraid you will have to return this one as well.

Posted on Sep 18, 2006

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