Canon MP270 All-In-One InkJet Printer Logo
Carole Watson Posted on Mar 04, 2012
Answered by a Fixya Expert

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Message printer offline

My Canon MP270 is saying "printer is offline", but I have power and a connection to the computer. I've tried using different cable and connecting to different usb ports.

2 Answers

kenneth njonjo

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  • Master 1,575 Answers
  • Posted on Mar 04, 2012
kenneth njonjo
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Hi
How about disconnecting it completely from PC and from power.
Wait a few minutes and then connect again.
Clear any paper jams and print queues.

Josh Lake

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  • Expert 126 Answers
  • Posted on Apr 04, 2016
Josh Lake
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You might need to clear the print que and restart the print spooler. To learn how to do that click the link below:

https://youtu.be/CpWjvJ1J9z4

If you need further help, I’m available over the phone at https://www.6ya.com/expert/josh_8e641fe76e154b02

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4 Related Answers

Anonymous

  • 126 Answers
  • Posted on Aug 09, 2011

SOURCE: My brand new Canon IP

Hi, please follow this instruction to make your printer back to "online". Notice that i have used Epson Stylus Photo R230 as a model for the instruction, but this procedure also works with canon.
1. Please try to print a document. (word, excel etc.), 2. Now, if you already notice that your printer is "offline" by clicking the printers icon at the task bar.
eibraz_12.jpg

The task bar can be found in the lower right part of your screen.
eibraz_15.jpg

3. All you have to do is, Click on the "printer" tab 4. And then remove the check mark at "user printer offline" by clicking on it.
eibraz_14.jpg


5. Once done, you will notice that the "use printer offline" will disappear and then let's you print the specified document again.
I hope this helps.

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leethedeuce

Lee A.

  • 4472 Answers
  • Posted on May 22, 2011

SOURCE: It just died. . .

Given the age of the printer I would recommend replacing it. You can get a much better printer for about 20-40$. Not worth the cost of repair. All I would try to troubleshoot is just to double check all your connections to the computer and the outlet and also try uninstalling and reinstalling the printer if the printer is powering up.
Thank you,
Lee

Anonymous

  • 32281 Answers
  • Posted on Jun 13, 2011

SOURCE: Hi I have a canon

Most likely it would be better to put your money towards a new printer.
I suggest you Google search for the specifications and prices from various suppliers on the Internet for a price comparison.

damneddle

damneddle

  • 1607 Answers
  • Posted on Aug 14, 2011

SOURCE: Canon PIXMA i90 won't print.

Check the settings on your computer for list of printers installed, and see if you can see your PIXMA there and make sure it is not duplicated.

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When I try to print, my printer message says 'printer offline'.I've tried powering it off for about an hour, powering off my router and plugging everything back in and I still get that mes

There appears to be a compatibility problem with the newer Mac OS systems. You have not stated whether the printer has ever worked with your current Mac. Here is a a potential source for a driver:
How can an HP Deskjet 5550 printer be made comp Official Apple Support...

Check to see which driver is being tapped in device manager.

I have also found the following:

https://support.apple.com/en-us/HT201465#HP

I'm presuming you have unticked the offline box in the printer que.

Have you tried uninstalling and reinstalling the software package associated with the printer and Mac?

Here are the HP tips for resolving the issue with the Mac.

https://support.hp.com/us-en/document/c04249334

Unfortunately, HP does not provide a scan doctor for use with Mac systems in this instance.
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First, please check all USB cable connections, unplug and re-plug the cable both at computer side-port and printer side-port.. Then,check if USB cable is good. If you are sure that's all alright so the logic board of the printer may be faulty. Overall this is about connection problem. Good luck.

More solution about printer at:Printer Clinic
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I just moved and I reattached my printer as was before, but I'm getting a message saying offline and to check my connections. What am I missing.

Hi,
Turn both the printer and computer off and unplug them from power.
Re-connect them again.
Please re-check the usb connections to your computer.
Check printers status.
On the start menu,move to settings then printers and faxes.
Right click on printers icon and select 'use printer online'.
Cancel all print documents.


Hope I was of help.Thanks!
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Resetting is only part ofthe solution.

You need some mechanical competence to attempt an internal repair by removing, cleaning and drying out the Waste Ink Absorber Pads.

Get step-by-step guidance here:

http://www.neilslade.com/Papers/inkjetstuff11.html

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Hi, please follow this instruction to make your printer back to "online". Notice that i have used Epson Stylus Photo R230 as a model for the instruction, but this procedure also works with canon.
1. Please try to print a document. (word, excel etc.), 2. Now, if you already notice that your printer is "offline" by clicking the printers icon at the task bar.
eibraz_12.jpg

The task bar can be found in the lower right part of your screen.
eibraz_15.jpg

3. All you have to do is, Click on the "printer" tab 4. And then remove the check mark at "user printer offline" by clicking on it.
eibraz_14.jpg


5. Once done, you will notice that the "use printer offline" will disappear and then let's you print the specified document again.
I hope this helps.
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Offline means that the computer thinks the printer is not available. The problem is that some how, that option in the printer menu has been checked. "use printer offline" is the choice that has probably been checked. Some times this will happen after a communication or paper problem has occcured.

To get to this menu, go to printers and faxes on the control panel. Find your printer icon and click on it.
A window wil appear and you will see file in the upper left corner. Click on this and a drop down menu will appear. You should see the offline option here, and if there is a check mark in front of it, click on the check mark to remove it.

This should clear the problem.
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check usb cable of your printer which connected properly on your pc or not. if there not solve than check device manager there may b disable
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