Question about SanDisk Sansa e250 MP3 Player
Hi, My new Sansa e250 plugged into my computer just fine the first day (via USB connection) and I was able to download many songs. Then I played it for a bit on my car radio (with FM transmitter) on the way in to work on the next day (worked fine), and tried to plug it into my computer to download more songs. Now it won't stay connected. It will light up, say "Connected", and the computer will acknowledge it. But about 30 seconds later, the "connected screen will fade and it will switch to "music" mode as if it weren't connected and the computer doesn't see it. Then it will re-connect and repeat the same thing. It will continue to do this over and over. What is wrong and how can I fix this? Nothing tramatic happened to the player that I'm aware of. Thanks, EC
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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor
Posted on May 26, 2008
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I found a solution (by calling SanDisk, duh). They said that the computer was perceiving the mp3 player as an mp3 player, which requires more power (and thus causing it to shut off, for some reason). They had me scroll to the settings page on the MP3 player (settings > USB ) and choose "MSC" (it was in "MTB" mode). In MSC mode, then the computer perceives the player as just another hard drive, like a memory stick, which requires less power. Sure enough, the player stayed connected, and I was able to download all my songs.
They also recommended that I plug the player into the back USB port of the computer, which connects directly to the motherboard, rather than the front USB port. The back ones are at full 2.0 power, while front ones may be at a lesser power.
Ciao
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