Canon Pixma MP500 All-In-One InkJet Printer Logo

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Angela Gosnell Posted on Sep 14, 2006
Answered by a Fixya Expert

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Error message Every time I turn on the MP500 the screen displays the message "Error 5010". It is brand new and was working fine when I installed it yesterday.

  • 3 more comments 
  • Augustus Nov 09, 2007

    I'm getting a 5010 error code on my just out the box, mp600. Thats the first thing it did when I turned it on. I haven't been able to get past this first installation step.

  • geronimo55 Nov 27, 2007

    error 5010 was there when i took it out of the box. i sent it back to the company and they replaced it. then it worked. now i'm back to the 5010 error again! i'm giving up on this printer, which always seems to need new ink anyway ----

  • Anonymous Jun 04, 2008

    En la pantalla LCD aparece error 5010

  • Anonymous Nov 22, 2008

    I Have just bought a MX850, step 3 of the setup when I turn it on, it gives error 5010. I have emailed Cannon, but seriously thinking of returning this product.

  • sargota Feb 09, 2009

    Canon MP600 after about 18 months came up with Error 5010 and will only scan half a page - after the first half it makes a noise suggesting the band to move the scanner across the page is slipping.

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  • Posted on Sep 14, 2006
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Canon has a decent trouble shooting guide for this model: http://tinyurl.com/rgu6o Click on the Step-by-Step Troubleshooting link under Tech Support Unfortunately for this error code, all it says is this: Turn the machine off, and remove the power plug from the outlet. About ten minutes later, plug it in again, and turn the machine on. If the problem is not resolved, the machine may require servicing. Please contact your local Service Center.

A

Anonymous

Mine did the same thing constantly. Had to get a replacement. Service could never fix it.

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This may work:
  1. Unplug the printer from the A/C outlet
  2. Wait for a few minutes
  3. Plug it back in
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I hope this works, and I really appreciate your vote.
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Getting a error 5010 on my printer. It has been working fine until today.

soft-manufaktura.ru/manual/hp/mp500sm.pdf
Hi please find above a service manual, this will assist you to troubleshoot and repair your issue.
error 5010 The scanner has not retracted to the normal starting point. This often means a faulty sensor, or faulty main board. use the service manual to troubleshoot and repair.
This seems to be a fairly common problem.


http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_series/pixma_mp500
Above is your support link, use this as well...
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Canon only lists three 4-digit error codes for the MP500: 1700, 1851, and 1856. After much research and finding many other MP500 owners getting this same strange code, I have come to conclude that it's the code of DEATH. Sometimes you may get strange codes if using compatible ink cartridges. Unless you can get the printer to reset and clear, the only other thing to try is to go back to the Canon driver download page and reload the correct driver: http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=334&modelid=11995
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If they're non-branded then chances are you do have more than one of the same chip but the solution is much the same...


If all else fails, take the printer to a friendly retailer who sell Canons and ask them to help you ID the problem cartridge.
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