The door is probably not opening due to the gear pulley either came loose that drives the door open closed or the little belt that goes on the pulley to the motor is broken. The (belt) can be replaced with a small 1& 1/16th X 1/16th oring.
I had the same problem. It started after I plugged a PS2 into the system using the A/V cable ports in the front. I discovered just by unplugging the cables the door opened again.
SOURCE: dvd door
In the user or instruction guide, there should be a way they show you how to open the tray door if a disc becomes stuck most of the time. if it does not then the unnits going to have to be taken apart, and if you havent a clue how it disassembles you could cause more problems. The units going to have to go into a repair shop because this is a solid state unit and its not a serviceable unit to a user.
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The DVD door will not open regardless if I use the remote or the button on the unit.....please help.
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