Hi I cannot get the printer to print in colour but it produces perfect black and white. I have not switched off the colour printing and this has happened suddenly.
Color cartrige could be clogged , may need to be reseated, cartrige may be defective , or worse the printer cannot detect or command catrige to produce ink
try cleaning the cartrige with special cleaner kit
check contact points on cartrige for burnt spots
see if there is ink coming out of the bottom of the cartrige after cleaning
Try to print a test page directly from the printer.not from the computer.if the print comes proper that means the printer is perfect and you have to adjust your computer settings.
if the printout does not come properly when you directly give a test print from printer that means its definately the cartridge issue.
also try reloading the drivers of the printer again if there is a printer setting problem and its not getting adjusted.reloading the drivers again will automatically create new proper settings without doing anything.
thanks.
Did you change the ink before this error happen...
check the cartridge if there's still a color ink on the tank.
Try unplugging printer from the power and connecting it back.
Try also extracting all toners and putting toners back.
Try First unplugging the printer from the main power, waiting five minutes, and connecting it back.
This will reset the problem in case it is a setting pronlem.
If this does not work, check on the computer, go to printer settings and check that the print settings are not set to back and white.
If that did not work, try extracting all toners cartridges, power cycle the printer, and fit the toners back, following the toner installation cycle.
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Of course I have checked the toner level by the way the printer is a laser!!
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