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The black cartridge will not load, it keeps telling us the
cartridge is not the right one. we tried to put in the old cartridge and it will not work either, it keeps giving us the same error.
Re: The black cartridge will not load, it keeps telling...
I was reading my printers manual and it don't state anything about error messages except to click the help button when the error message pops up. that must be help specific to that error. Good Luck.
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10.92.XX says that the print cartridge XX(00=black, 01=cyan, 02=magenta, 03=yellow) is not engaged correctly.
Since the error occurred after replacing the black cartridge, it's a good bet that the black is bad. Put the old black in the printer and see if the error goes away. Open and close the front door slowly and look at the cartridges. You should see the cartridge flaps all open and close as you open and close the front door. If the flaps don't all open and close, the cartridge lock mechanism could be broken. You can run the DISABLE CARTRIDGE CHECK diagnostic. This will allow you to remove all the cartridges and install all or one in any slot you want. In your case remove them all and put the cyan in the black slot and see if the error goes away. If yes, put the black in any empty slot. If the error returns, the black is definitely bad.
Run the "Disable Cartridge Check" diagnostic It will allow you to put the black cartridge in a different slot i.e. yellow. If the black cartridge in the yellow slot still puts black dots on the page...it is bad. Can you put the original old black back in the printer. That will tell you right away if the replacement is bad.
In order to replace the cartriage, please follow the steps below:
1 Keep the printer on. 2 Lift the printer (scanner unit) until the scanner support keeps it open. The ink cartridge carrier moves and stops at the loading position unless the printer is busy. 3 Squeeze the tabs on the cartridge lids, and then lift the lids. 4 Remove the old cartridges. 5 If you are installing new cartridges, remove the stickers and tape from the bottom of the cartridges. 6 Insert the new cartridges. Make sure the color ink cartridge is secure in the left carrier and the black cartridge is secure in the right carrier, and then snap the lids closed. 7 Lift the printer (scanner unit) and push the scanner support back while lowering the printer (scanner unit) until it is closed.
The message that persists in saying to "replace black cartridge" could be due to a defective cartridge chip. The chip maintains counts and tells the printer when a new cartridge is installed. If you cartridge is remanufactured, they may have neglected to install a new chip.
Regarding the new fuser not working, I'll have to get back to you on that.
I have been reading up on this printer & think I know the simple answer .
Apparently what makes this printer so fast (for text) is it uses 2 black
ink cartidges . You need to fill the 5th slot with a second cartridge .
If U would like some links to the info just respond .
I'd say your using dodgy aftermarket or non HP cartridges, you could put your old ones in and see if message goes away, if having problem when using with Original HP cartridges post back and I'll did deeper for you.
I have a HP Business Inkjet 1220 Printer, and the block ink cartridge light is flashing. I replaced the cartridge with a brand new one, closed the door, and black ink light is still flashing. I put in another neew black ink cartridge, closed the door, and same issue- black cartidge ink light flashing. I cannot print- what to do?
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