Re: Jet Eye ESI-9900 networking problems

I was one of the original developers on the 9900. You need ESI's IrLAN layer. From what I understand, Microsoft did not implement IrLAN for the IrDA stack in XP. It will not work.

Start with the cabling. Check to make sure the Adapter LAN port is properly connected to your switch port and that you are getting a link light on both ends. It appears that this device can only run at 10mbps, so if the port is set to 100 or 1000, or even has the duplex set to full, you are not going to get a physical connection. Next, check to see if there is any diagnostic utility to confirm that the IR port on the table is infact communicating with the docking cradle. Since this product is 10 years old and the company has since been bounght by a software company, documentation has been very hard to find. I did mange to find a FAQ re: setup here: http://resolution.extendedsystems.com/ESI/Service+Support/XTNDAccess+Infrared+Connections/Troubleshooting/XtndAccess_TS_Net_1.htm And two Microsoft articles mentioning that the IR driver has to be up-to-date in order to work: http://support.microsoft.com/kb/149449/EN-US/ http://support.microsoft.com/kb/149450/EN-US/ Next, check that you have IP and IP address and IP connectivity. This can be done via the command prompt by typing the following command: ipconfig /all If you do have an IP address, then try to ping the Windows XP laptop with the following command in the command prompt: ping 192.168.1.100 NOTE: Replace the 192.168.1.100 with the IP address of the laptop. This info can be obtained with the same ipconfig /all command listed above. If you get a response from the ping, thats good and means you have end-to-end connectivity. Then you will just have to check to make sure the microsoft client and file and print sharing services on installed and enabled on both the tablet and laptop. If you have folders shares on them, you should be able to go to Start -> Run and type the following and hit OK: \\192.168.1.100\ NOTE: Replace the 192.168.1.100 with the IP address of the other machine. If you did not get a response from the ping command, then you have an IP connectivity issue and will need to trouble shoot that further. That could be anything from bad drivers to misconfigured IP settings or DHCP settings. I know this seems like a lot, but there really could be any number of reasons why this is not working. To close, I will try to summarize. 1) Check the physical network connections on both computers 2) Check the TCP/IP network settings on both computers 3) Check the Microsoft Client & File and Print Sharing settings on both computers.