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I have the same Hunter 44360 programmable thermostat and just recently turned on the heat. I had left the house and came back to find that it was 88 degrees after a couple of hours. I called tech support with little luck. However, if you pulll off the face of the thermostat and look on the back panel, there's a switch that can be moved to "std" or "hp". Mine was in the "hp" position and the plate that attaches to the wall read, "put in hp position if you have a single stage heat pump". So i switched it over to the "std" position and, like magic, the thermostat is working beautifully to heat my home. Also, i have a multiple stage heat pump.
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There should be a tiny unmarked hole in the front of the thermostat....if so, the thermostat 'reset' micro-switch should be under that hole. Gently stick a thin toothpick inside to depress the switch and get ready to operate it manually.
If there is no hole, separate the thermostat from its sub-base and look closely at the sub-base for a reset button.
The 44360 tstat can be used for single stage Heat pump use only. Unless you are in an environment that has greater than 40 degF outdoor temperatures year-round, you will want to return that tstat and obtain a multi-stage Heat Pump tstat. The standard system is 2-stage......1st stage is Heat Pump Compressor and 2nd stage is the backup electric heat.
Where are the wires connected in the heater ? They should be on R and W, if the W is on C you are shorting the heat anticipator in the thermostat. If the unit is wired right look for a spot where the wire is rubbed thru and touching the metal housing of the heater.
Do you have gas or electric heat. If you have gas then you do not have a heat pump. You should in most cases have a red,yellow, white, and green wires coming to the thermostat. R should go to rc/rh G should go to green Y should go to Y and w should go to W. Also the switches on back should be switched to non heat pump and gas rather than electric. Hope this helps.
If you don't have the wiring information, go here: http://www.hunterfanhq.com/tools/sales/hunter/preseason/images/owners/42710.pdf and see page 10.
If you're still having problems, go down to the furnace room and find the piece of equipment that you're wiring to. See where the wires came from, transpose that to the information above. Note: the wiring from the relay box should be 24 volts which is safe to handle. Wiring inside the relay box may be 110 or more volts which is not!!! Cut power before opening relay boxes.
As far as heater running continuously, be sure of your wiring. You may have the gas relay lead and the fan lead reversed. Determine if you've set the switch options for your type of heater correctly!!! Do you hear the relay clicking in and out at or near the room temp when you change the setpoint? If not, the unit may be defective.
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