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Posted on Oct 29, 2008
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Sony p1i display screen problem or software problem??

Hi my p1i display just went blank..the phone part is working fine ie when i call to that phone it rings and am able to talk over the phone...the lights on the keypad is lit up but the display is blank..so plz anyone let me know if it is a software problem or screen problem..if its a screen problem then am in very unlucky as I would have to spend a lot on changing the screen..plz help

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  • Expert 113 Answers
  • Posted on Nov 01, 2008
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Joined: Nov 01, 2008
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Sorry to say the display ic might have knocked off. if soft ware problem u wont might be able to make and receive calls either

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My P1i appears completly dead after running Update Service. I've tried removing the battery, fully charging the battery etc. When i run Update Service again it just says my phone is up-to-date.
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Solution Description:

  1. Back up your data using the Sony Ericsson PC suite, then perform Update Service as described below
  2. Log on to: http://www.sonyericsson.com/cws/support/softwaredownloads/p1i?cc=hk&lc=en
  3. Download and install Update Service on your computer to keep the software in your phone up-to-date and ensure optimum performance from your phone.
  4. When the download is complete, an Update Service shortcut will be created on your desktop.
  5. While still connected to the Internet, click the ‘Update Service’ shortcut icon on your desktop
  6. Sony Ericsson window will pop up and downloading will begin. Allow the downloading to run complete to 100%
  7. Another Sony Ericsson window showing different countries’ languages will pop up, select your preferred language.
  8. Sony Ericsson ‘Welcome to Update Service’ window will pop up, showing ‘Exit’ on the left-hand side and ‘Start’ on the right-hand side.
  9. Click the ‘Start’ icon and select ‘Agree’ on the ‘Term of Use’ page that pops up
  10. Select your phone type and click on ‘Continue’
  11. Highlight your specific phone type and select ‘Continue’
  12. Follow the instructions as shown below:
- Make sure your phone is fully charged
- Connect the USB cable to a USB port on your computer
- Turn off your phone
- Remove and reinsert the battery
- Press and hold the ‘C’ button down while plugging the USB cable to the computer
- Continue to hold the ‘C’ button down until the instruction number ‘7’ on the Update Service comes up (i.e. Instructing you to ‘Release the ‘C’ button)
  1. Allow the update to run to the end
  2. When the system informs you that the latest update has already been installed on your system, click on ‘Continue Anyway’
  3. Click ‘Yes’ to all subsequent questions
  4. Allow the update to fully run to the end
  5. When update is complete, disconnect the USB from the computer and phone
  6. Remove and reinsert the phone battery
  7. Power on your Sony Ericsson P1i phone
  8. Congratulation!!!

NB: since the phone is not powering on, you may not be able to know whether the battery is fully charged. Hence, you will need to use a Sony Ericsson Deskstand. Connect the Battery Charger to its slot on the Deskstand and the USB cable to its slot simultaneously. This enables the battery to charge while the update is also running.
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I had simmilar problems ie screen ok when closed but fuzzy when slid open, screen going blank etc.

I replaced the flex cable that connects the screen to the main board and the phone now works perfectly.

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Sony Ericsson P1i - won't start up

I am upset over Sony Ericsson’s PC suite for SmartPhone. I’ve had Sony Ericsson’s P1i for a couple of months now and honestly the phone is great.
I have a 1GB memory stick on my P1i which has every almost every function those items have. In fact now I have a QWERTY pad along with me all the time.

Well everything was perfect until I decided to upgrade my software. So I did these following steps:
Installed Sony Ericsson PC Suite for Smartphone, which was included in the box.
Downloaded and installed the Sony Ericsson P1i Update Service software.
Used the Backup Manager that came along with SE PC Suite to backup every single content of my phone.
Ran Update Service following the steps provided in the software.
Lastly tried to Restore my backup onto my phone.
Guess what? It didn’t work!!! Ran a full backup and the PC Suite froze at like the 30th percent with a message “Mobile phone not responding….”. I selected all these to restore:
Contacts
Calendar
Notes
Unified Inbox
Settings
Multimedia
3rd Party Applications
Bull Poop!!! I tried to run it 3 times and still didn’t work. When did the phone stop responding? When the PC Suite rebooted the phone and P1i screen prints “Restore in progress”. Its a piece of **** I tell you.
I googled in hope that someone would shed light on me. That was when I discovered previous versions of Sony Ericsson SmartPhones had a similar problem too. In case you are wondering, the phone models I am talking about are SE’s P990i and M600i and their variations. I am so bloody disappointed. I can’t believe it could hang on me when I feel the phone had been great all the time.
Well now comes to the shitty part of trouble shooting. I can’t possibly let go of my backups. I’ve already lost all my Contacts and stuff 2 months ago. Can’t let this happen again. So I tried to restore one item at a time.
I went down the list of priorities as such:
Contacts - Success!
Calendar - Success!
Notes - Success!
Unified Inbox - Success!
Settings - Success!
Multimedia - Success!
3rd Party Applications - Success!
Wierd isn’t it? It works when you try to restore one item at a time but not when you select all. How can this be? Software problem!!! Developers at Sony should look into this. I didn’t have this problem with Nokia E65 when I helped my brother do an upgrade.
What’s the point of having a full restore function when it doesn’t work??? And if the problem had been surfaced by the users of the previous models, why isn’t the problem solved still? Can’t possibly blame Symbian for Sony Ericsson’s PC Suite, could we?…
so i gone to sony service they told me that there is a fault in circuit board and it has to be raplaced with a new one i had given in mulund service centre
till now 12 days had passed they not given me my p1i saying that the circuitboard is sent to chennai and there is not extar manufacturing of board due to this we cant give the phone now they are saying come within 3days i am fadeup with these sony service and p1i
i am requesting sony to look on this matter and tofind solution on it by upgrading there new upgrading version
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Hi,
Enter the service menu to see if the screen works there. If not try a master reset. If this doesn't help then try to reflash the phone with SEUS. If it still doesn't work, it probably means the screen has malfunctioned and you need to send the phone to a service center to be repaired. Good luck!
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