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Hp motherboard i have sent my notebook back to hp to be repaired. they have rang and told me my motherboard is faulty and they can offer me a inferior board but double the memory in way of compensation. they say it would be 6% slower. should i accept this or wait for like for like.

Posted by john painter on

  • tjfarrington Jan 08, 2009

    I was told by best buy and comp usa tech that I have a faulty mother board and to contact HP. But HP advised me that they will not replace the mother board since it is out of warranty and it is not one of the listed computers with faulty mother board issues

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Don't let HP screw you over because the board was faulty. If the board is still under warranty make them replace the board with the same type of board you have. Remember, notebooks can't usually be upgraded the same way PC's can, so speed is always a factor when getting a notebook. 6% is definately noticeable as far as speed is concerned, so make sure you're getting what you paid for.

Posted on Sep 05, 2006

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My HDMI doesn't work, I plug in the cable and it shows me that is not plugged in. can you help me to fix that? Before it has been working very good, i sent my laptop at HP technician to fix the problem...

bet you they forgot to plug in the HDMI socket on the outside case of the laptop onto the motherboard of the laptop !

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No video, no boot. continually cycles trying to boot

Well, if you've already checked all the necessary hardware and they all check out, it seems the only problem is the motherboard.
Actually, the more recent DV#### models from HP have had hardware defects, and they have offered to repair these computers if they show any symptoms of defect.
The chipset product line coming from ASUS was faulty, and have caused hardware failures such as this.
Call customer support for HP and have them schedule a repair for your laptop. They should repair it free of charge, whether the warranty expires or not.
Hope that helps.
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Motherboard,It just went, burnt, for no reason,I sent it

Usually a "fried" motherboard will result from a faulty AC adapter / power supply. If the voltage it provides is too high, kiss the motherboard good bye! Most adapters output voltages around 18-19 volts at around 90 watts. If the adapter malfunctions, the voltages do not have to go much above the range to cause havoc.

If the repair shop did not FIRST check the voltage of the AC adapter before plugging it into a new motherboard, I would seriously consider a new repair shop!
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it should be under waranty seeing that the motherboard is malfunctioning again. normally the hardware will go out before the motherboard and seeing that its the same problem again mark the motherboard in a nice little place with a marker to insure they are not doing a repair and giving you back the same faulty board.
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I have a hp pavalion dv6000. It is not coming on.

there is a motherboard issue with this model. hp did offer a free repair on the motherboard.If you still have warranty, then you will need to contact hp to get your laptop motherboard repaired. they also offered an extended warranty due to this problem, you will really need to contact them ASAP so that you don't loose out, cause the motherboard replacement cost is around $600USD.
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HP offers an extended warranty for wireless problems, as well as power, startup and display problems.
The motherboard problems are in the BGA (Ball Grid Array ).
This is a video problem in the motherboard and the only fix is to remove the motherboard and send it out for repair.
The average is about $100.00 with a 30 day warranty.
Again, HP offers an extended 1 year warranty from date of purchase. If you have a logged complaint with HP within this period, email HP customer care and get on the good side of their tech, support.
All the petitions in the world, wont do NODDA.
Its worth a try.
if all else fails, Florida MotherBoards will go thru the BGA and other problems on the board. Ask for Edwin and Tell him John in Delray Beach asked you to call him. 305 804 8084.
Hope this helps you guys..
PS. What do you think, HP is going to refund your money for 3 million or more units ?
Email customer care and log a repair issue.
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Whether or not the motherboard is smoked depends upon what happened to cause the power jack to get broken in the first place. I know that if sent to HP, they would not spend any time attempting to fix the jack, they would replace the motherboard. If the jack has come loose from the board without damaging the traces, it is possible to repair this quite simply. That assumes that you bring the unit to a shop that regularly repairs surface mounted boards. DO NOT ATTEMPT TO REPAIR THIS YOURSELF.

Sorry about the capital letters, but it is important to note that an improper repair attempt can completely ruin the motherboard.

Please update this with your location and I will try to find a servicer in your area.

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When I turn on my laptop I get no display

The second time this happened, you shouldn't have been charged, purely for the reason that, if they repaired your motherboard, then it was probably something they did, or didn't do. You should really find out exactly what was wrong, and what they replaced or repaired. Make sure you take note of what they say, some companies will try and make you feel dumb, and that they know more than you. Then contact Hewlett Packard's technical team themselves. Tell them your concerns, and see what they say. Unfortunately, being from the UK, I don't know what your rights are regarding Trading Standards.

Sorry I can't be of more help.
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First of all, this indicates that there is Hardware failure with your Notebook.

Try these simple steps :


1. Disconnect the AC Adapter.
2. Remove the Battery.
Note : Please see that there are no external devices or cables connected to the Notebook.
3. Hold the Power button down for 30 seconds to 1 minute.
4. Reconnect the AC adapter and do NOT connect the battery now.
5. Turn on the Notebook power.

Unfortunately, if the issue is unsloved, you can get the Notebook repaired by HP if it is purchased in US and even if it is out of warranty since this issue is covered only for few issues like Startup, Wireless etc and should be installed with AMD Processors.

The detailed description of the issue is addressed in the link below :

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01087277&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN


Find the Product Number of the Notebook which should be printed on a sticker pasted at the bottom of the Notebook indicated by P/n and try finding them from the link below :

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c01300427&dlc=en

If the product Number of your Notebook is listed, you need to contact HP Chat Support and provide the Notebook details like the Serial Number, Product Number and request for the free service offered by HP for the Notebooks purchased in US and which are listed in the link provided above.

Your Notebook should be returned within 7 to 9 Business days once it is sent for repairs.

Hope this helps...
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