My tally T6215 print has the Paper out LED staying ON after the self test. The printer Loads the paper still the LED come ON and will not allow you do any other thing on the printer.
Can you help out
and can I get the techincal Manual for this product since I have about 4 of it. Thanks
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The form width you are trying to create is wider than the T6215 is able to print on.
The maximum page width that you can print is 13.6 inches, if you try to create a custom size paper wider than 13.6" Windows will not show you this form within the T6215 printer driver.
As you can not physically print 21" wide you do not need to define a paper size this wide.
Simply create a paper size which reflects the maximum print width or 13.6"
You will then be able to print the maximum width the T6215 is capable of and also see this form in the printer driver.
I would suspect this is happening because the system printing to the T6215 is sending only Line Feed Commands and not Carriage Returns.
Access the menu on the T6215 and enable the AUTO CR function.
This will cause the printer to append a Carriage Return each time it sees a Line Feed, this should resolve the issue.
THe T6215 can only print a maximum width of 13.6 inches.
If you create a form wider than this Windows will not allow you to select this form within the printer driver as the printer is not physically able to print this wide.
Your paper may be 15 inches wide but it is unlikely you will be printing 15 inches, simply create a form whose width is equal to the maximum print width or 13.6 inches.
You will then be able to select this form in the printer driver.
If your still having problems? 1st make sure the gap is not to tight(cause the to ribbon to drag up with paper). 2nd While printing in test mode, carefully lift up or push down on the ribbon where it comes out or where it goes back in the catridge. After doing the 2nd you should see the exact same thing as will stop printing on right and left edges. Remove the ribbon, their are 2 philip screw on the left and right side of the ribbon deck, loosen them(they will not come all the way out, held on by clips) lift the rbbon deck up and reseat it... tighten the screws back down. last you may have some bad ribbons...
Have to enable techmode (go offline and hold the line feed and enter button for three seconds)
then go into the test menu and do the fault override and turn off paper out sensor and then must calibrate the paper out sensor by checking and verifying voltage with paper in and paper out, this is done on the control panel.
When was the last time it was services? It may be nothing more than a dirty paper sensor.
Also, some Tally printer sensors require adjusting, it may be a simple matter of adjusting a sensor setting. That would require a technician with the manual and settings chart.
Let me know how it goes!