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It sounds like you have CTCSS squelch activated and that the manual quelch control is fully open. Try adjusting the manual squelch. My quess is that the "BUSY" indication drops, and you will then be able to scan, etc.
Its likely that the unit itself is bad. Do you have another dock or boombox to plug it in and trouble shoot with? If it doesn't power up in multiple sources it could be dead. Either way, TSS Radio can help: tss-radio.com
You will need to run a wake up charge into the battery. The best way to do this is with a 6v lantern battery with 2 wire leads just put + to + and - to - by tickling the contact plates on the battery (do not hold the wires on for more than 3~5 seconds. two times should do the trick ,then put the battery back in and right back on the xact charger plug and it should start to accept the charge.I just did 4 of them that were out of use for 5 years and all came right back to life.
The Bellsouth FRS radios were actually made by a company called US Electronics. Their branding agreement with Bellsouth ended in 2005 but they are continuing to sell radios that are very similiar to the ones they made under the Bellsouth name. These radios are marketed under the name Xact.
Hello, I had the same problem with my xact xtr1 and I was advised by xact that they have no repair process in works and most likely wont. They did say let it run for 10 minutes and once you have a menu switch to factory defaults which proves to be a worthless fix. I would have to pay $39.95 for a new radio...horrible customer service. The bright side is that Sirius will not charge me the $75.00 transfer fee as a good faith gesture. I have decided to switch to another radio and leave the Xact brand out of the equation, if there is no upgrade or modification to the existing equipment why set yourself up for a future failure.