Our new 73269 Kenmore top mount freezer has made "block ice" since we brought it home. At times the ice cream also softens up. There is also a build up of frost in the freezer. The "mother board" has been replace 2 times as well as a sensor. It has been sealed with additional silicone inside and out. The ice maker has been replaced. An additional sleeve was put on the fill tube to the ice maker. The cabinet has been adjusted to make sure the door was properly alligned. And still we have our original problem. The techs that have been coming out for the last 5 months have given up and we are supposed to return this one and choose another one. I wondered if anyone else has had this problem. It is a wonderful refrigerator. I am disappointed about the freezer though. I just can't seem to find a suitable replacement in the same price range. Any suggestions?
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Re: ice cream and ice melting
Tbarret, I ran into this situation once with a similar problem. The refrigerator was in a very humid enviroment. Don't know if yours is or not. As it turned out warm moist air was being sucked into the freezer cabinet through the defrost drain tube every time the door was opened. Much like a plunger in a toilet. By taking a taking a cap from a spray can and filling it with water, then placing the end of the drain tube in the cap, I was able to stop this sucking of air. The problem dissapeard. When the machine went into defrost it just overfload the cap and went into the drain pan. Catriver..post back
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THE UNIT HAS TO HAVE A GOOD TILT TO THE BACK,, THIS HELPS THE AIR BEING PUSHED THROUGH THE FREEZER WHEN THE DOOR IS CLOSED, AND IT HELPS WHEN THE UNIT GOES INTO DEFROST, IT HELPS DRAIN THE WATER ,, ALL NEW TOP MOUNT REFRIGERATORS THAT I HAVE CAME ACROSS DOES THIS IF IT IS NOT TILTED BACK
Is the ice cream in the door, it will not freeze solid in the door. If not its possible that you caught it when the unit was in defrost, sometimes the ice cream and ice cubes will soften/melt a little when the unit is defrosting.
The evaporator coil behind the cover on the back
wall inside the freezer will ice up under normal conditions. Every 8 to 10
hours for around 20 minutes the defrost timer (or in most newer models the electronic
adaptive defrost control) will turn the defrost heater on to
melt the built up ice. There is a defrost thermostat which prevents the heater from
overheating the freezer by breaking the heater circuit when the temp reaches
close to 32 degrees F. The entire cooling system shuts off during the defrost
cycle and starts back when the timer advances through the cycle. If this ice is not melted it will continue to
build up until the air can’t flow over the coil to circulate the cold air
through the freezer and into the fridge. The temperature change in the fridge
is usually noticed first followed by the freezer. If the defrost thermostat is bad it can prevent the heater from
coming on OR it won’t turn the heater off when it gets too warm. It is clamped
to the evaporator coil at the top to sense the temp. If it appears to be
misshapen it is bad. With an ohm meter it should show continuity when
cold and none when warm.
This is a fairly common problem with these types of refrigerators. The design is set to defrost every 12 hours and be down for 1 hour to allow ice to melt on coils. More often than not the ice never fully melts and creates a blockage in the coils and in turn slows air flow. You can remove the screws in the back wall of freezer unit and unsnap the ice maker plug to allow access to the coil. Gently tilt the back plate forward. You can then unplug the ref. and help it thaw with a blow drier. If you are not comfortable removing the back plate then you can just unplug the ref. and let it thaw on its own. this may take a while. try to remove as much ice as you can from the back of the freezer wall by hand and prop the door open for a couple of hours to ensure that all the ice melts. The rattling sound you are hearing is the fan blades hitting the ice that is built up around it. As a precaution I recommend that these type of refrigerators get manual defrost simply by unplugging about once a month for about two (2) hours. I hope that this will help you out with the melted ice cream. Good luck.
Get yourself a thermeter and see what the tempeature is in the freezer. It should be "0" degrees or colder. If it is hanging around 30 degrees +/- you may have a compressor or control problem. You may have a drain tube clogged that takes the water out of the freezer. I am not familar with your model but many freezers are similar.
between the door and freezer is very hot, and the refrigerator is not that cold and the freezing is freezing but not that well, ice cream is soft but meat freeze and ice is not melting. Also behind the fridge at the bottom is very hot.