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Question about Xerox XG-91D 19" LCD Monitor

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Screen lit up, but nothing displayed (black)

Hello, recently my Xerox 19-inch LCD Monitor screen just went black. When I power it up the blue power light will be solid for approx. 5 secs and the screen will light up greyish-black, then the screen loses all light and the power LED flashes. I think it's a communication problem or something? I'm trying to remove the rear case to check the inside, but I actually can't figure out how to remove the case! I removed the base and took out two screws from the back of the unit, but don't know where to go from here. I notice 4 female screw ends into the rear center of the monitor, but I'm not sure if they're a part of the removal or not. Thanks for any help you can give me! -Frank

Posted by Frank Cabe on

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Anonymous

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Hello Frank, I have the same problem with my monitor. I don?t have the answer yet to resolve the problem. if you want the first of us who find the resolution will advise the other. I sent an email to Xerox to get the info to remove the cover without breaking it. regards Sylvain

Posted on Oct 06, 2006

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If you already know that your monitor is out of warranty but want to try to figure out what's wrong with it, these are the contact numbers:
California:
PTI
7373 Hunt Avenue
Garden Grove, Ca 92841
Phone: 714-799-3899
Fax: 714-379-6290
Hours: 8AM to 6PM Pacific Time
Texas:
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10849 Kinghurst Suite # 120
Houston, TX 77099
(281) 530-4100
(281) 530-4104 fax
Hours: 8AM to 6PM Central Time
For further warranty information, please contact our Customer Service Department
Call our toll-free service number at 1-800-776 8439 for out-of-warranty service rates.
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